Nathalie Menachem
Miami,FL
Summary
Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.
Overview
30
30
years of professional experience
Work History
Stylist
ETRO
01.2021 - Current
- Lead the development of new customers, converting walk-in traffic into clients and brand ambassadors by creating energy, excitement, and desire around the product and brand
- Optimize the client experience by providing prompt, professional, warm, and courteous service
- Build genuine relationships with clients through thoughtful and consistent outreach
- Demonstrate a can-do attitude in every situation to consistently exceed client expectations and raise the level of service provided
- Provide outstanding customer service and keep clients well-informed about preferred customer sales and future merchandise of potential interest
- Consistently achieve and exceed sales goals and KPIs
- Exhibit a strong work ethic, leadership skills, high energy level, and a team-oriented approach.
Key Holder
Max Mara
03.2019 - 01.2021
- Share the methodology and DNA of the company with clients to drive sales, grow the client base, and sustain the brand
- Open and close the store as needed
- Consistently meet and exceed both store and individual goals, including KPIs
- Maintain a positive outlook and professional demeanor while supporting company initiatives
- Show a genuine interest in fashion and stay updated on the latest trends
- Promote store events through email, phone, and personalized notes
- Maintain and expand a client book
- Consistently follow up on shipping, alterations, and other client-related issues
- Assist in general housekeeping and maintain the store's image
- Support shipping, receiving, and inventory control as requested
- Perform monthly stock takes.
Interpreter
Let’s Talk Interpretation Services
12.2016 - 03.2019
- Interpreted and translated conversations and oral instructions from one language to another
- Provided bilingual interpretation services for court and adhered to court protocols
- Complied with established interpreter ethics and followed data confidentiality policies as applicable.
Stylist
Givenchy
01.2015 - 12.2016
- Maintain a client book to standard and generate sales through appointments and daily correspondence with clients
- Demonstrate strong product knowledge; stay updated on new products, marketplace, and fashion trends
- Assist in preparing and executing physical inventories and actively take part in resolving inventory discrepancies
- Contribute to non-selling activities and loss prevention initiatives
- Demonstrate a high level of quality in work, attendance, and appearance
- Actively participate in monthly touch bases and follow-ups.
Stylist
Roberto Cavalli
06.2012 - 01.2015
- Ranked among the top sales associates
- Increased, maintained, and developed new clients through a thorough knowledge of products and latest fashions
- Demonstrate high-quality work, attendance, and appearance
- Adhere to all company policies, procedures, and safety regulations in compliance with local, state, and federal laws
- Ability to work varied hours, including nights, days, and weekends, to support business needs
- Participate in training new Client Advisors (product knowledge, store procedures, company policies).
Key Holder
St. John Knits International
06.2009 - 06.2012
- Consistently demonstrate relationship selling skills to achieve and exceed daily, weekly, and monthly sales goals set by store management
- Apply relationship selling skills from the 5 Star Service program to further develop client relationships
- Actively develop new clients and maintain existing clients
- Maintain a client book to standard and generate sales through appointments and daily correspondence with clients
- Demonstrate strong product knowledge; stay updated on new products, marketplace, and fashion trends
- Communicate and promote programs, marketing tools, and events aimed at increasing business.
Stylist
Nordstrom
02.2006 - 12.2008
- Demonstrate a high degree of professionalism in communication, attitude, and teamwork with customers, peers, and management
- Use proper etiquette when communicating with internal and external clients (in-person, phone, email, and written communication)
- Communicate effectively and develop and maintain professional relationships
- Teach, demonstrate, and implement training programs to ensure staff is trained in product knowledge, clienteling, and relationship selling skills.
Stylist
Chanel
03.2002 - 06.2005
- Ensure the Chanel methodology is consistently practiced and followed daily
- Build and maintain client books; address client concerns and inquiries; maintain customer correspondence to build clientele, enhance relationships, and drive business
- Aid with special requests, including repairs, special orders, and returns
- Follow all store policies and procedures
- Participate in stocking and restocking of the store as necessary.
Stylist
Neiman Marcus
02.1995 - 03.2002
- Use training to refine and enhance the team's knowledge and performance
- Manage ongoing performance to ensure sales and KPI goals are consistently met
- Demonstrate leadership and lead by example
- Ensure the store environment reflects the company DNA.
Education
Skills
- Meeting Sales Goals
- Upselling strategies
- Teamwork and Collaboration
- Problem-Solving
- Strong Communication and Interpersonal Skills
- Problem-solving abilities
Timeline
Stylist
ETRO
01.2021 - Current
Key Holder
Max Mara
03.2019 - 01.2021
Interpreter
Let’s Talk Interpretation Services
12.2016 - 03.2019
Stylist
Givenchy
01.2015 - 12.2016
Stylist
Roberto Cavalli
06.2012 - 01.2015
Key Holder
St. John Knits International
06.2009 - 06.2012
Stylist
Nordstrom
02.2006 - 12.2008
Stylist
Chanel
03.2002 - 06.2005
Stylist
Neiman Marcus
02.1995 - 03.2002