Nathalie Monge-Vereen
Villa Rica,GA
Summary
Bilingual Patient Service Representative and Clinical Medical Assistant with over 5 years of experience in clinical and administrative duties. Skilled in patient care, medical procedure, and electronic health records. Strong focus on teamwork, adaptability, and delivering high-quality results. Reliable in fast-paced environments and adapt at supporting medical staff and patients effectively.
Overview
5
5
years of professional experience
8
8
Certification
Work History
Patient Service Representative /Clinical Assistant
Peachtree Immediate Care
09.2021 - Current
- Supported healthcare professionals in delivering accurate diagnoses by effectively interpreting detailed medical histories from non-English speaking patients.
- Provided timely and clear support for patient and employer inquiries regarding lab results, drug screen results, insurance eligibility, co-payments, work injury authorizations, and radiology report findings, showcasing multitasking abilities across various digital platforms
- Collaborated with colleagues and assisted in various tasks to avoid delays, demonstrating adaptability and strong teamwork skills in high-pressure situations, similar to call center operations.
- Contributed to positive health outcomes by educating patients on preventative measures, treatment plans, and follow-up care instructions.
- Assessed incoming patients quickly and efficiently, determining the appropriate level of care required based on their symptoms.
Physical Therapy Receptionist
Movement Plus Physical Therapy
05.2020 - 12.2020
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Streamlined administrative tasks, such as filing insurance claims and updating patient records, for increased efficiency in the workplace.
- Supported marketing efforts by distributing promotional materials about physical therapy services offered at the clinic encouraging referrals from existing clients.
- Acted as a liaison between the medical provider network, patients, insurers, improving communication channels throughout the referral process.
Medical and Dental Office Receptionist
Ben Archer Health Center
09.2019 - 04.2020
- Acted as a liaison between patients and dental professionals to address concerns or questions regarding treatment plans, billing issues, or insurance coverage.
- Answered telephone calls to offer office information, answer questions, and direct calls between medical and dental offices within the same building.
- Maintained accurate records of phone calls, messages, and correspondence in both English and Spanish for easy reference by all staff members.
- Demonstrated strong multitasking skills by handling multiple phone lines while assisting walk-in clients simultaneously.
Education
Doña Ana Community College
Las Cruces, NMSkills
- Health and Safety Management
- Business Process Improvement
- Client Relationship Building
- Organizational Development
- Medical Terminology and Procedures
- HIPAA compliance
- EHR (Electronic Health Records)
- CPR and First Aid
- Emergency Response
- Medication Administration
- Injection Administration (IM, IV, ID)
- Interpretation Spanish (native)
Certification
- DOT Urine Specimen Technician
- DOT Breath Alcohol Technician
- HIPAA- Health Insurance Portability and Accountability Act
- First Coast- Dispensing Medication
- MLN: Combating Medicare Parts C and D Fraud, Waste, and Abuse
- MLN: Medicare Fraud and Abuse: Prevent, Detect, Report.
- X-RAY Operator- X-RAY Safety
- OSHA- General Safety
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Patient Service Representative /Clinical Assistant
Peachtree Immediate Care
09.2021 - Current
Physical Therapy Receptionist
Movement Plus Physical Therapy
05.2020 - 12.2020
Medical and Dental Office Receptionist
Ben Archer Health Center
09.2019 - 04.2020
- DOT Urine Specimen Technician
- DOT Breath Alcohol Technician
- HIPAA- Health Insurance Portability and Accountability Act
- First Coast- Dispensing Medication
- MLN: Combating Medicare Parts C and D Fraud, Waste, and Abuse
- MLN: Medicare Fraud and Abuse: Prevent, Detect, Report.
Doña Ana Community College
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