Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Nathalie Osborn

Tracy,CA

Summary

Food Service Worker with six years of experience in hospital operations, aiming for a Supervisor position to improve veteran patient care through effective food service management. Demonstrated leadership in team settings and operational oversight, resulting in enhanced patient satisfaction. Expertise in dietary needs and operational efficiency within healthcare environments. Strong communication, multitasking, and prioritization skills contribute to a superior work ethic and adaptability to changing demands.

Overview

8
8
years of professional experience

Work History

WL4 Food Service Leader Full Time 40-hours a Week

Palo Alto VA Medical Center
Menlo Park, CA
06.2025 - Current
  • Supervised kitchen staff in the daily operations of the restaurant.
  • Enforced health and safety regulations among all employees.
  • Provided training for new staff members on proper food preparation techniques.
  • Maintained cleanliness of kitchen equipment, utensils and work areas.
  • Stepped in for the supervisor when needed.
  • Communicates instructions and information to employees concerning work to be accomplished.
  • Observes the work performance of employees and provides feedback to the supervisor and management.

WG3 Food Serve Worker 40-hours a Week

Palo Alto VA Medical Center
Menlo Park, CA
09.2021 - 06.2025
  • Knowledgeable about every position on the Tray Line (entree, starter, milk cart, salad and deserts cart, and checker).
  • Uses the proper utensils and containers to portion food items into proper sizes.
  • Break down and clean tray line after each meal.
  • Delivers tray carts to correct ward, with hot beverage, and cold desert if called on the ticket.
  • Enforced staff performance and service standards to deliver consistent and positive customer experiences.
  • Acquired new skills to support team and further accommodate needs of the kitchen. For example, I've stepped in as a WG4 Cook in checking the line, making breakfast, gravies, yogurt sauce, and pureed soup on different occasions.

WG2 Food Service Worker 40-hours Per Week

Palo Alto VA Medical Center
Menlo Park, CA
02.2019 - 09.2021
  • Maintained order and cleanliness of work areas such as, tray line and dish room to conform with health codes.
  • Kept food storage and preparation equipment in good working order to maximize safety and cost-efficiency of operations. Stored perishable food items in freezer or refrigerator to protect from spoilage.
  • Obtained training in dietary terminology to better serve the tray line.
  • Controlled portion standard serving size by using proper utensils and containers.
  • Properly deliver tray to patients with all items listed on the tray ticket. Performed the dish room task: Dishwashing operation, preparing trays such as scraping, stacking, and sorting.

House Manager(35 Hours Per Week)

Love Never Fails
Hayward, CA
05.2017 - 05.2019
  • Maintained utmost confidentiality of residents' information and recorded in accordance with federal and state requirements.
  • Delegated work to staff, setting priorities and goals.
  • Remained calm and professional in stressful circumstances and when dealing with unhappy customers, effectively diffusing situations.
  • Treated associates with fairness and respect, providing recognition of accomplishments.
  • Demonstrated excellent communication skills in resolving product and consumer complaints.

Front End Supervisor(40-hour Per Week)

Winding Commons Senior Living(Sodexo USA)
Carmichael, CA
08.2018 - 01.2019
  • Answered phones to respond to customer inquiries, and transfer calls to appropriate staff members.
  • Delegated work to employees based on shift requirements, individual strengths, and unique training.
  • Addressed and welcomed a large volume of guests to the business per day, improving overall customer service and engagement.
  • Conducted job interviews, led employee performance evaluations, and rewarded top performers to attract and retain quality personnel.

Waitress(40-hours Per Week)

Winding Commons Senior Living(Sodexo USA)
Carmichael, CA
07.2017 - 08.2018
  • Stocked server areas with supplies before, during and after shifts.]
  • Communicated with kitchen staff frequently to stay up-to-date on supply availability and potential customer wait times.
  • Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
  • Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
  • Minimized customer wait times by taking and filling large volume of orders each day.
  • Answered guest questions regarding menu, food and beverage preparation, recipe ingredients and allergens.
  • Set up tables and counters to prepare dining and serving areas.
  • Reset tables between guests, including refilling condiments and wiping down all surfaces.
  • Relayed orders and special requests to cooks.
  • Promoted desserts, appetizers and specialty drinks to optimize service

Barista/Cashier(30-hours Per Week)

My Sister's Cafe
Sacramento, CA
03.2017 - 06.2017
  • Operated the cash register, collected payments, and provided accurate change.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Wiped down counters and conveyor belts to remove debris and maintain cleanliness.
  • Trained new team members in cash register operation, stock procedures, and customer service.
  • Maintained high productivity by processing cash, credit, debit, and voucher program payments for customers.
  • Scanned customer purchases and supported transactions to streamline the sales process.
  • Answered customer questions, provided store information, and escorted customers to desired store areas.
  • Prepared and served hot and cold beverages such as coffee, espresso drinks, blended coffees, and teas.
  • Greeted guests with a pleasant smile and superior customer service.
  • Maintained a calm demeanor during high-volume periods and special events.
  • Memorized official and off-menu coffee and tea preparations.

Education

Proficient in Microsoft Office -

Intel Microsoft Office Certificate
Sacramento, CA
03.2017

Job Training -

Women's Empowerment Job Readiness Program
Sacramento, CA
03.2017

High School Diploma -

Sequoia High School
Redwood City, CA
06.2005

Skills

  • Willingness to learn
  • Verbal and written communication
  • Outgoing
  • Decision making
  • Customer service
  • Computer skills
  • Cash register operation
  • Accurate Cash Handling
  • Cleaning and Sanitizing
  • Dishwasher Operation
  • Delivery and Pickup Food Tray Carts via Push
  • Food Tray Assembly
  • Salad Bar and Buffet Maintenance
  • Food Portion Control and Packaging
  • Kitchen Staff Support
  • Temp Check
  • Trayline Checker
  • Cook Hot Cereals (gravies, eggs, puree soup, and more)

Accomplishments

  • Captain of Track and Field, Sequoia
  • Two Time MVP Track and Field, Sequoia High School

Timeline

WL4 Food Service Leader Full Time 40-hours a Week

Palo Alto VA Medical Center
06.2025 - Current

WG3 Food Serve Worker 40-hours a Week

Palo Alto VA Medical Center
09.2021 - 06.2025

WG2 Food Service Worker 40-hours Per Week

Palo Alto VA Medical Center
02.2019 - 09.2021

Front End Supervisor(40-hour Per Week)

Winding Commons Senior Living(Sodexo USA)
08.2018 - 01.2019

Waitress(40-hours Per Week)

Winding Commons Senior Living(Sodexo USA)
07.2017 - 08.2018

House Manager(35 Hours Per Week)

Love Never Fails
05.2017 - 05.2019

Barista/Cashier(30-hours Per Week)

My Sister's Cafe
03.2017 - 06.2017

Proficient in Microsoft Office -

Intel Microsoft Office Certificate

Job Training -

Women's Empowerment Job Readiness Program

High School Diploma -

Sequoia High School

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