Nathalie Osegueda
Corona
Summary
Experienced Client Service Representative and Recruiter with over 10 years of expertise in customer service, healthcare staffing, and insurance administration. Skilled in scheduling, payroll, recruitment, and handling sensitive client needs. Proven success in fast-paced environments requiring strong organizational, communication, and problem-solving abilities. Fluent in Spanish and proficient in building lasting relationships with clients, team members, and vendors.
Overview
14
14
years of professional experience
Work History
Recruiter / Payroll / Client Service Representative
Aveanna Healthcare
05.2023 - Current
- Recruit and onboard qualified nursing staff for in-home patient care.
- Manage payroll processing for clinical employees and ensure timely submissions.
- Coordinate patient care schedules and client visits.
- Serve as liaison between families, nurses, and insurance providers.
- Maintain accurate employee records and ensure compliance with hiring protocols.
Insurance Administrator
Benefits Administration
01.2019 - 12.2022
- Handled enrollment, benefit verification, and insurance-related client inquiries.
- Remote / In- Office (hybrid employee)
- Maintained confidential employee benefit records.
- Collaborated with insurance carriers to resolve discrepancies.
- Assisted HR in coordinating benefits for new hires and terminations.
Loan Auditor
Green Light Insurance
01.2014 - 01.2016
- Audited financial documents and loan agreements to ensure regulatory compliance.
- Provided detailed reporting on loan discrepancies.
- Delivered support for customer inquiries related to loan status and documentation.
Legal Assistant / Customer Service
Brookstone Law P.C.
01.2011 - 01.2014
- Supported attorneys with legal documentation and scheduling.
- Provided front-line client support for inquiries and legal updates.
- Maintained client files and case documentation in confidential databases.
Education
Ultrasound Technologist Program -
Modern Technology School
Fountain Valley, CA12.2018
Skills
- Customer Service
- Recruiting & Hiring
- Payroll Administration
- Insurance Verification & Claims
- Data Entry & Analysis
- Bilingual Communication English & Spanish
- Patient Coordination
- Scheduling & Calendar Management
- Candidate screening
- Administrative skills
- Recruiting and sourcing
- Time management
- Background checking
- Salary and benefits negotiations
LNGG
Bilingual: English & Spanish
Timeline
Recruiter / Payroll / Client Service Representative
Aveanna Healthcare
05.2023 - Current
Insurance Administrator
Benefits Administration
01.2019 - 12.2022
Loan Auditor
Green Light Insurance
01.2014 - 01.2016
Legal Assistant / Customer Service
Brookstone Law P.C.
01.2011 - 01.2014
Ultrasound Technologist Program -
Modern Technology School
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