Nathalie Paterno
Technical Writer
Humble,TX
Summary
Efficient Technical Writer with 2 years of experience. Extensive understanding of technical research and updating records. Adept at distribution and adaptation to audiences. Outstanding knowledge of editing and writing instructions as well as training content. Understanding of modern editing software, including Knowledge Management Systems and Microsoft Office. Successful at updating and maintaining technical records.
Overview
10
10
years of professional experience
4
4
years of post-secondary education
Work History
Technical Content Writer
Pellizzari Srl
Rome, Italy
02.2020 - 01.2022
- Proofread copy written by colleagues to correct spelling, punctuation and grammar.
- Utilized exceptional writing, editing and proofreading skills to produce engaging and error-free content.
- Organized material to research and complete writing tasks.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
- Led projects and analyzed data to identify opportunities for improvement.
Assistant Store Manager
COS Hennes & Mauritz
Houston, USA, USA
11.2015 - 12.2019
- Establish and optimize schedules to keep coverage and service in line with forecasted demands
- Work with KPI's for business planning and expansion
- Monitor and engage in sales activities to ensure that customers receive satisfactory service and quality goods
- Enforce safety, health, and security for all employees
- Implement effective HR policies, hiring, onboarding and termination.
- Ensure company’s values, brand standards, procedures and processes were fully met
- Review inventory and sales records to prepare reports for management and budget departments
- Review and confirm all final paid hours corresponded with timesheets and state laws.
Account Manager
ABC Legal Services
Houston, USA, USA
05.2012 - 11.2015
- Prepare court documents and process data entry or legal documentation such as summonses, subpoenas, complaints, appeals, and motions.
- Set up accounts with law firms and manage accounts by providing excellent customer service.
- Develop strong working relationships with customers to help improve productivity and increase profitability.
- Review compiled data on operating costs and revenues to set rates.
- Conduct extensive research on new geographic areas for business expansion.
- Formulate itemized statements, bills, or invoices and record amounts due for items purchased or services rendered.
- Secured high-value accounts through consultative selling, effective customer solutions and promoting compelling business opportunities.
Education
Bachelor of Arts - English-Creative Writing
University of Houston - Downtown
Houston, TX 08.2015 - 05.2019
Skills
Instruction writing
Timeline
Technical Content Writer
Pellizzari Srl
02.2020 - 01.2022
Assistant Store Manager
COS Hennes & Mauritz
11.2015 - 12.2019
Bachelor of Arts - English-Creative Writing
University of Houston - Downtown
08.2015 - 05.2019
Account Manager
ABC Legal Services
05.2012 - 11.2015
Similar Profiles
MARCO SANCHEZ SARCINELLIMARCO SANCHEZ SARCINELLI
Project Management Specialist at Preacero PellizzariProject Management Specialist at Preacero Pellizzari
Davide PavesiDavide Pavesi
Key Account and Product Manager at Sacmar Srl and Selvania1971 SrlKey Account and Product Manager at Sacmar Srl and Selvania1971 Srl
Samuela GeraceSamuela Gerace
Impiegata responsabile (referente HR) at LED SRL -187 SRLImpiegata responsabile (referente HR) at LED SRL -187 SRL
Cali ThompsonCali Thompson
Guest Teacher at Humble ISDGuest Teacher at Humble ISD
Tara E. WilliamsTara E. Williams
Health Science Teacher/Head Cheerleading Coach at Spring ISDHealth Science Teacher/Head Cheerleading Coach at Spring ISD