Nathalie Peña
East Elmhurst,NY
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Hardworking and passionate, eager to secure entry-level position. Ready to help team achieve company goals.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Dental Office Administrator
Central Park West Orthodontics
02.2022 - Current
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
- Performed various administrative tasks by filing, copying and faxing documents.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Processed dental insurance claims and payments.
- Completed patient referrals to other medical specialists.
- Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
- Communicated with insurance company to verify patient in and out of network dental coverages.
- Updated account information to maintain customer records.
Dental Assistant / Receptionist
Bella Smile Dental
05.2020 - 01.2022
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Prepared patient x-rays that included individual bitewings panorama, and images for dentist review.
- Successfully assisted dentist by performing four-handed dentistry and other chair-side duties in oral suctioning, extractions, bone grafting, root canal, crown prep, etc.
- Staged tray for procedures by arranging dental instruments and equipment.
- Experienced in making customized acrylic occlusal guards with alginate impression and dental stoning.
- Created dental impressions used for diagnostics, opposing models and study casts to make crowns, bridges, and other dental prosthetics..
- Scheduled, rescheduled, and cancelled appointments for dental patients.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Entered patient data into computer system, adhering to strict privacy laws and maintaining high level of accuracy.
- Verified Insurance and retrieved benefits of In and Out of network coverages, handled claims and submitted dental appeals,
Home Health Aide
Freedom Care
05.2020 - 12.2021
- Lived in clients homes to complete healthcare services and promote continuity of care.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Helped patients safely transition between sleeping surfaces and mobility assistance such as wheelchairs by providing consistent support.
- Followed nutritional plans to prepare optimal meals.
- Encouraged patients to participate in safe physical activity to help boost mood and improve overall wellness.
- Monitored client health by performing routine pulse, temperature and blood pressure checks.
- Administered medication as directed by physician.
- Provided transportation and appointments management.
- Monitored changes in clients' conditions to report concerns to supervisor.
Administrative Assistant
New Legacy Realty
04.2016 - 12.2019
- Bookkeeping and accounts receivable with Rent Manager Software
- Provided general administrative support including scheduling meetings, making travel arrangements and managing documentation.
- Prepare invoices, reports, memos, letters, financial statements and other documents
- Handled incoming mail, bills and invoices and completed appropriate actions.
- Entrusted to handle confidential and sensitive situations in professional matter.
Education
Associates Degree - Psychology
LaGuardia Community College
Bachelor of Science - Clinical Psychology
Hunter College of The City University of New York
New York, NY06.2025
Skills
- Administrative Support
- Customer Care
- Staff Training
- Microsoft Office
- Telephone Etiquette
- Office Organization
Certification
- First Aid/CPR Certified
Languages
English
Native or Bilingual
Spanish
Professional Working
Timeline
Dental Office Administrator
Central Park West Orthodontics
02.2022 - Current
Home Health Aide
Freedom Care
05.2020 - 12.2021
Dental Assistant / Receptionist
Bella Smile Dental
05.2020 - 01.2022
Administrative Assistant
New Legacy Realty
04.2016 - 12.2019
Associates Degree - Psychology
LaGuardia Community College
Bachelor of Science - Clinical Psychology
Hunter College of The City University of New York
- First Aid/CPR Certified
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