Nathalie Penafiel
Corona ,NY
Summary
Professional with strong communication and organizational skills, prepared for this role. Demonstrates efficiency in managing phone systems, handling inquiries, and providing information accurately. Focused on team collaboration and adaptable to changing needs, ensuring smooth operations. Reliable multitasker with positive attitude and strong problem-solving abilities.
Overview
9
9
years of professional experience
Work History
Teacher's Assistant
All My Children
11.2022 - Current
- Supported classroom maintenance and upkeep, organizing books, and materials.
- Supported classroom activities, tutoring, and reviewing work.
- Helped with grading assignments and tests, providing constructive feedback to students based on results.
- Maintained safety and security by overseeing students in recess environments.
- Handled class records for attendance, assignment grades and course participation scores.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Skilled at working independently and collaboratively in a team environment.
Teller Supervisor
TD Bank
06.2018 - 06.2021
- Oversaw staff training initiatives, ensuring all tellers were knowledgeable about products, services, and operational procedures.
- Maintained strong knowledge of bank products, services, procedures and regulatory requirements to assist staff members with questions and difficult or complex tasks.
- Contributed to the achievement of branch sales targets through proactive promotion of financial products and services.
Front Desk Receptionist
Jd Optical
06.2016 - 12.2017
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Collected room deposits, fees, and payments.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
Education
High School Diploma -
The High School Of Arts & Business
Corona 06-2016
Skills
- Positive attitude
- Effective communication
- Calm and patient demeanor
- Computer skills
- Attention to detail
- Courteous and professional
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Teacher's Assistant
All My Children
11.2022 - Current
Teller Supervisor
TD Bank
06.2018 - 06.2021
Front Desk Receptionist
Jd Optical
06.2016 - 12.2017
High School Diploma -
The High School Of Arts & Business
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