Nathalie Polanco
Miami Gardens,FL
Summary
Dynamic professional with a background in executive support and hospitality, offering a unique blend of organizational expertise and client-facing excellence. Skilled in calendar management, correspondence, and operational support while thriving in fast-paced, high-pressure settings. Recognized for adaptability, discretion, and delivering seamless experiences for executives and guests alike.
Overview
15
15
years of professional experience
Work History
Executive Assistant
US Bullnosing INC
05.2024 - 08.2025
- Coordinated executive schedules, ensuring efficient time management and prioritization of tasks.
- Organized and facilitated meetings, preparing agendas and taking detailed minutes for follow-up actions.
- Developed streamlined processes for document management, improving retrieval times and accuracy.
- Managed communication flow between executive leadership and internal teams, enhancing collaboration and information sharing.
- Managed HR and Payroll
- Maintained confidential files and records, ensuring compliance with company policies and data protection regulations.
- Led onboarding process for new administrative staff, mentoring them on best practices and operational procedures.
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Screened calls and emails and responded accordingly to support executive correspondence.
- Answered high volume of phone calls and email inquiries.
- Managed office inventory, tracking supplies and placing orders to ensure smooth daily operations.
- Ensured smooth daily operations through consistent maintenance of office equipment, troubleshooting issues when necessary.
- Improved office efficiency by implementing new filing systems and document management processes.
- Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
Bartender
Golden Eateries
01.2021 - 12.2023
- Serving with a large section quickly and efficiently
- Communicating orders clearly with customers
- Delivering drinks
- Closing out guests in a timely fashion
- Knowledge of cocktails, wine, liquor, and beer
Legal Assistant
White & Twombly, PA
12.2017 - 07.2018
- Prepared legal documents, including pleadings, contracts, and correspondence, ensuring accuracy and compliance with regulations.
- Assisted attorneys in case preparation by conducting research and organizing case files efficiently.
- Managed client communications, addressing inquiries and scheduling appointments to enhance client relations.
- Maintained comprehensive filing systems for sensitive legal documents, improving retrieval processes and security protocols.
- Drafted discovery requests and responses, streamlining information exchange between parties involved in litigation.
- Handled office scheduling and made notes for deadlines, motions, and other important dates.
Cocktail waitress
Gulfstream Casino/ Club fate
11.2015 - 12.2017
- Serving with a large section quickly and efficiently
- Communicating orders clearly with the bar staff and kitchen
- Delivering drinks and food
- Closing out guests in a timely fashion
- Knowledge of cocktails, wine, and beer
Temp. Position
ASR Construction & interior design
06.2015 - 09.2015
- Receive, direct and relay telephone messages and fax messages
- Maintain the general filing system and file all correspondence
- Data entry
- Provide word-processing and secretarial support
- Follow up with previous customers
- Received and sent mail and emails
- Office setting
Bank of America
07.2014 - 02.2015
- Teller/Cashier experience
- Core product sales
- Customer service
- Referrals to Personal bankers for home loans & auto refinancing
Air care solutions LLC
01.2014 - 07.2014
- Data entry
- Booking appointments
- Closing sales with customers over the phone
- Credit card processing
- Customer service
- Following up with previous customers
- Gained knowledge of supplies i.e. chemical, warehouse, construction, safety and maintenance
- Updating files via computer
- Filing, scanning, and faxing paperwork
- Office setting
Cashier/receptionist
Broward Motorsports
07.2013 - 01.2014
- Maintain the general filing system and file all correspondence
- Data entry
- Receive, direct and relay telephone messages and fax messages
- Direct customers to corresponding department
- Cash handling with customers
- Check processing
- Dealing with financing
- Assisted salesmen with closing sales
- Experience with light speed server
Sales Associate
Macy’s/ Stride Rite
08.2012 - 07.2013
- Meeting and making a connection with customers, asking questions and listening to shoppers' needs, then giving options and advice on meeting those needs
- Maintaining selling floor presentations, and restocking them as needed
- Learning Macy's systems and procedures to enhance selling efficiencies and complete support duties
- Responsible for achieving personal sales goals
- Experience with cash register
Internship
Patino Law Firm
10.2011 - 03.2012
- Receive, direct and relay telephone messages and fax messages
- Maintain the general filing system and file all correspondence
- Data entry
- Provide word-processing and secretarial support
- Follow up with previous customers
- Received and sent mail and emails
- Office setting
- Provide office support services in order to ensure efficiency and effectiveness
- Updating files via computer
Receptionist
Lopez & Partners LLC
06.2010 - 08.2010
- Receive, direct and relay telephone messages and fax messages
- Maintain the general filing system and file all correspondence
- Respond to public inquiries
- Data entry
- Provide word-processing and secretarial support
- Monitor the use of office supplies and equipment
- Greet, assist or direct visitors
- Office setting
- Maneuvering of computer system
Education
High school diploma -
American Senior High School
06.2013
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Broward College
01.2014
Skills
- Quick & fast paced learner
- Ability to use Fax, Copy, and Printing machines
- Knowledge of Microsoft office programs ie; Word, Excel, Outlook, PowerPoint
- Knowledge of MAC computer as well as Windows operated
- Knowledge of Light speed program
- Adobe Dreamweaver certified
- Leadership, analytical, interpersonal and organizational skills
- Exceptional clerical abilities ie; filing, data entry, answering phones
- Exceptional customer skills
- Exceptional sales skills
- Schedule & calendar planning
- Strong problem solver
- Office management
- Administrative support
- Executive support
- Meticulous attention to detail
- Information confidentiality
- Customer Service-oriented
- Expense reporting
- Scheduling
- Calendar management
- Interpersonal communication
- Professional and mature
- Meeting planning
- Excel spreadsheets
- Database management
- Document preparation
- Schedule management
- Project planning
- Resourceful
- File organization
- Project management
- Staff management
- Filing and data archiving
- Business administration
- Social media management
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Executive Assistant
US Bullnosing INC
05.2024 - 08.2025
Bartender
Golden Eateries
01.2021 - 12.2023
Legal Assistant
White & Twombly, PA
12.2017 - 07.2018
Cocktail waitress
Gulfstream Casino/ Club fate
11.2015 - 12.2017
Temp. Position
ASR Construction & interior design
06.2015 - 09.2015
Bank of America
07.2014 - 02.2015
Air care solutions LLC
01.2014 - 07.2014
Cashier/receptionist
Broward Motorsports
07.2013 - 01.2014
Sales Associate
Macy’s/ Stride Rite
08.2012 - 07.2013
Internship
Patino Law Firm
10.2011 - 03.2012
Receptionist
Lopez & Partners LLC
06.2010 - 08.2010
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Broward College
High school diploma -
American Senior High School