Nathalie Polanco
Miami Gardens,FL
Summary
Dynamic professional with a background in executive support and hospitality, offering a unique blend of organizational expertise and client-facing excellence. Skilled in calendar management, correspondence, and operational support while thriving in fast-paced, high-pressure settings. Recognized for adaptability, discretion, and delivering seamless experiences for executives and guests alike.
Overview
15
15
years of professional experience
Work History
Executive Assistant
US Bullnosing INC
Oakland Park, FL
05.2024 - 08.2025
- Coordinated executive schedules, ensuring efficient time management and prioritization of tasks.
- Organized and facilitated meetings, preparing agendas and taking detailed minutes for follow-up actions.
- Developed streamlined processes for document management, improving retrieval times and accuracy.
- Managed communication flow between executive leadership and internal teams, enhancing collaboration and information sharing.
- Managed HR and Payroll
- Maintained confidential files and records, ensuring compliance with company policies and data protection regulations.
- Led onboarding process for new administrative staff, mentoring them on best practices and operational procedures.
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Screened calls and emails and responded accordingly to support executive correspondence.
- Answered high volume of phone calls and email inquiries.
- Managed office inventory, tracking supplies and placing orders to ensure smooth daily operations.
- Ensured smooth daily operations through consistent maintenance of office equipment, troubleshooting issues when necessary.
- Improved office efficiency by implementing new filing systems and document management processes.
- Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
Bartender
Golden Eateries
North Miami Beach, FL
01.2021 - 12.2023
- Serving with a large section quickly and efficiently
- Communicating orders clearly with customers
- Delivering drinks
- Closing out guests in a timely fashion
- Knowledge of cocktails, wine, liquor, and beer
Legal Assistant
White & Twombly, PA
Miami Springs
12.2017 - 07.2018
- Prepared legal documents, including pleadings, contracts, and correspondence, ensuring accuracy and compliance with regulations.
- Assisted attorneys in case preparation by conducting research and organizing case files efficiently.
- Managed client communications, addressing inquiries and scheduling appointments to enhance client relations.
- Maintained comprehensive filing systems for sensitive legal documents, improving retrieval processes and security protocols.
- Drafted discovery requests and responses, streamlining information exchange between parties involved in litigation.
- Handled office scheduling and made notes for deadlines, motions, and other important dates.
Cocktail waitress
Gulfstream Casino/ Club fate
Hallandale Beach, FL
11.2015 - 12.2017
- Serving with a large section quickly and efficiently
- Communicating orders clearly with the bar staff and kitchen
- Delivering drinks and food
- Closing out guests in a timely fashion
- Knowledge of cocktails, wine, and beer
Temp. Position
ASR Construction & interior design
Miami Beach, FL
06.2015 - 09.2015
- Receive, direct and relay telephone messages and fax messages
- Maintain the general filing system and file all correspondence
- Data entry
- Provide word-processing and secretarial support
- Follow up with previous customers
- Received and sent mail and emails
- Office setting
Bank of America
Miami beach, FL
07.2014 - 02.2015
- Teller/Cashier experience
- Core product sales
- Customer service
- Referrals to Personal bankers for home loans & auto refinancing
Air care solutions LLC
Miramar, FL
01.2014 - 07.2014
- Data entry
- Booking appointments
- Closing sales with customers over the phone
- Credit card processing
- Customer service
- Following up with previous customers
- Gained knowledge of supplies i.e. chemical, warehouse, construction, safety and maintenance
- Updating files via computer
- Filing, scanning, and faxing paperwork
- Office setting
Cashier/receptionist
Broward Motorsports
Hollywood, FL
07.2013 - 01.2014
- Maintain the general filing system and file all correspondence
- Data entry
- Receive, direct and relay telephone messages and fax messages
- Direct customers to corresponding department
- Cash handling with customers
- Check processing
- Dealing with financing
- Assisted salesmen with closing sales
- Experience with light speed server
Sales Associate
Macy’s/ Stride Rite
Hialeah, FL
08.2012 - 07.2013
- Meeting and making a connection with customers, asking questions and listening to shoppers' needs, then giving options and advice on meeting those needs
- Maintaining selling floor presentations, and restocking them as needed
- Learning Macy's systems and procedures to enhance selling efficiencies and complete support duties
- Responsible for achieving personal sales goals
- Experience with cash register
Internship
Patino Law Firm
Hialeah, FL
10.2011 - 03.2012
- Receive, direct and relay telephone messages and fax messages
- Maintain the general filing system and file all correspondence
- Data entry
- Provide word-processing and secretarial support
- Follow up with previous customers
- Received and sent mail and emails
- Office setting
- Provide office support services in order to ensure efficiency and effectiveness
- Updating files via computer
Receptionist
Lopez & Partners LLC
Coral Gables, FL
06.2010 - 08.2010
- Receive, direct and relay telephone messages and fax messages
- Maintain the general filing system and file all correspondence
- Respond to public inquiries
- Data entry
- Provide word-processing and secretarial support
- Monitor the use of office supplies and equipment
- Greet, assist or direct visitors
- Office setting
- Maneuvering of computer system
Education
High school diploma -
American Senior High School
06.2013
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Broward College
01.2014
Skills
- Quick & fast paced learner
- Ability to use Fax, Copy, and Printing machines
- Knowledge of Microsoft office programs ie; Word, Excel, Outlook, PowerPoint
- Knowledge of MAC computer as well as Windows operated
- Knowledge of Light speed program
- Adobe Dreamweaver certified
- Leadership, analytical, interpersonal and organizational skills
- Exceptional clerical abilities ie; filing, data entry, answering phones
- Exceptional customer skills
- Exceptional sales skills
- Schedule & calendar planning
- Strong problem solver
- Office management
- Administrative support
- Executive support
- Meticulous attention to detail
- Information confidentiality
- Customer Service-oriented
- Expense reporting
- Scheduling
- Calendar management
- Interpersonal communication
- Professional and mature
- Meeting planning
- Excel spreadsheets
- Database management
- Document preparation
- Schedule management
- Project planning
- Resourceful
- File organization
- Project management
- Staff management
- Filing and data archiving
- Business administration
- Social media management
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Executive Assistant
US Bullnosing INC
05.2024 - 08.2025
Bartender
Golden Eateries
01.2021 - 12.2023
Legal Assistant
White & Twombly, PA
12.2017 - 07.2018
Cocktail waitress
Gulfstream Casino/ Club fate
11.2015 - 12.2017
Temp. Position
ASR Construction & interior design
06.2015 - 09.2015
Bank of America
07.2014 - 02.2015
Air care solutions LLC
01.2014 - 07.2014
Cashier/receptionist
Broward Motorsports
07.2013 - 01.2014
Sales Associate
Macy’s/ Stride Rite
08.2012 - 07.2013
Internship
Patino Law Firm
10.2011 - 03.2012
Receptionist
Lopez & Partners LLC
06.2010 - 08.2010
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Broward College
High school diploma -
American Senior High School