Nathalie Rosas
West Long Branch,NJ
Summary
Service-oriented Associate Manager with commitment to excellence and more than 2 years of experience. Effective collaborator promoting great customer relationship development and effective communication. Proven history of efficiency and reliability.
Overview
5
5
years of professional experience
Work History
Associate Manager
Madewell
03.2023 - Current
- Managed daily operational tasks and processes to ensure smooth store operations
- Collaborated with cross-functional teams to optimize inventory levels and streamline order fulfillment processes
- Utilized Microsoft Excel for data analysis and reporting on key performance indicators
- Maintained relationships with vendors and assisted in supply chain coordination
- Assisted customers in choosing and customizing available items to meet their specific needs
- Developed customer relationships in order to increase the likelihood of repeat business
- Mentored team members to enhance professional development and accountability in workplace.
Physical Therapist Technician
Healing Star Physical Therapy
04.2021 - 02.2022
- Reviewed current literature and research to update and revise educational components.
- Assisted physical therapists with patient examinations using manual therapy techniques and therapeutic exercise instruction.
- Developed strong working relationships with Physical Therapists, contributing to an effective team dynamic that enhanced the overall quality of patient care.
- Facilitated patient and family education and training on assistive device and adaptive equipment uses.
- Assisted in day-to-day patient care activities and operational tasks
- Coordinated patient appointments and managed scheduling to minimize wait times
- Communicated effectively with patients to ensure a positive patient experience
- Collaborated with physical therapists to optimize treatment plans and improve operational efficiency
Front Desk Receptionist
IM Building
08.2019 - 12.2019
- Greet member and guests with a warm and friendly demeanor
- Provide information about gym memberships, services, and amenities
- Assist with new member sign-ups, including processing payments and completing necessary paperwork
- Answer phone calls and respond to inquiries in a professional manner
Education
Bachelor of Science - Biobehavioral Health
Pennsylvania State University
University Park, PA12.2021
Skills
- Decision-Making
- Negotiation and Conflict Resolution
- Customer Service
- Schedule oversight
- Data analysis and reporting
- Inventory management
- Onboarding and orientation
- Administrative support
- Cross-functional collaboration
- Customer service
- Microsoft Office proficiency
- Strong written and verbal communication
Timeline
Associate Manager
Madewell
03.2023 - Current
Physical Therapist Technician
Healing Star Physical Therapy
04.2021 - 02.2022
Front Desk Receptionist
IM Building
08.2019 - 12.2019
Bachelor of Science - Biobehavioral Health
Pennsylvania State University
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