Nathalie Stephens

Highly skilled and enthusiastic professional with more than 20 years of experience managing operations in patient-centric medical offices. Successfully oversee human resources, budgeting, supply management and patient services. Develop and lead productive and efficient office staff. Contribute to high-volume medical practices by providing exceptional customer service and strategic business development. Plan and implement strategies for developing improved health care management. Proven problem solver and excellent communicator. Strong organizational skills, superb understanding of data collection and performance metrics. Recognized for staff development leading to high performing teams. Goal-driven Healthcare Administration professional well-versed in recruiting, training and managing employees to provide exceptional resident services. Highly organized and hardworking with excellent planning and program management skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

• Achieved and exceeded surgical volume growth goals by 15% through effectively communicating and resolving issues with OR block schedules.
• Collaborated with team of 6 in the development of OR Block Time utilization.
• Documented and resolved OR scheduling and utilization which led to timely posting of OR cases in all open available time.
• Achieved 95 % reduction in surgical case cancellations by introducing PODS for immediate documentation of needed patient information for upcoming surgical cases.
• Used Microsoft Excel to develop physician on-boarding and outreach activity tracking spreadsheets.