Hi, I’m
Nathalie Velez
Administrative Support Specialist
Brooklyn,NY
Summary
Motivated and detail-oriented professional with a strong background in administrative support, customer service and client relations. Proven ability to manage front office operations, coordinate schedules, and resolve issues in fast-paced environments. Seeking to transition into a business role in marketing, operations, or office administration where I can contribute strong communication, problem solving, and organizational skills.
Overview
7
years of professional experience
1
year of post-secondary education
Work History
Anchor Health
Home Health Care Attendant
03.2023 - Current
Job overview
- Provide daily care and companionship to an elderly client, supporting activities of daily living
- Monitor health status and manage medication reminders
- Maintain detailed records and communicate updates with supervising family or nurse
- Demonstrate dependability, confidentiality, and emotional support in solo work enviornments
Naturopathica Healing Arts Center And Spa
Client Relations Coordinator
06.2022 - 12.2023
Job overview
- Manage Daily front desk operations including appointment scheduling, check-ins, and customer inquiries
- Promote Spa packages and memberships based on client needs, contributing to increased sales
- Organizing inventory and display new products, ensuring smooth retail operations
- Collaborated with sales teams to develop targeted strategies that resulted in increased client acquisition rates.
- Supervise team schedules and support daily staff coordination
- Resolve customer concerns with professionalism and empathy, enhancing overall guest satisfaction
Cure Urgent Care
Patient Service Coordinator
12.2019 - 10.2022
Job overview
- Handled high-volume phone lines and appointment scheduling for medical team
- Verifies insurance eligibility, processed payments and explain benefits to patients
- Entered patient data into electronic medical records accurately and confidentially
- Coordinated with clinical staff to streamline daily operations and patient support
- Maintained opening and closing procedures, ensuring operation readiness
NY Water Taxi
Customer Service Agent
04.2018 - 11.2019
Job overview
- Delivered exceptional service to hundred of customers daily in a fast-paced tourist environment
- Handled ticketing, cash/credit transactions, and boarding logistics
- Provided accurate information regarding schedules, services, and safety protocols
- Managed large cash flows and reconciled end-of-day reports securely
Education
Kingsborough Community CollegeBrooklyn, NY
Associate of Science from Business Administration
09.2024 - Current
University Overview
- Dean's List [2nd Semester, 2025]
Skills
Client Communications & Customer Service
Timeline
Kingsborough Community College
Associate of Science from Business Administration
09.2024 - Current
Home Health Care Attendant
Anchor Health
03.2023 - Current
Client Relations Coordinator
Naturopathica Healing Arts Center And Spa
06.2022 - 12.2023
Patient Service Coordinator
Cure Urgent Care
12.2019 - 10.2022
Customer Service Agent
NY Water Taxi
04.2018 - 11.2019
Similar Profiles
Esther RodalEsther Rodal
Intake Specialist at Anchor HealthIntake Specialist at Anchor Health
Dellanaira DiazDellanaira Diaz
Intake Representative at Anchor HealthIntake Representative at Anchor Health
Jamilex NunezJamilex Nunez
Hha Service Coordinator at Anchor HealthHha Service Coordinator at Anchor Health
Nick CahillNick Cahill
Enterprise Account Executive at AccessiBeEnterprise Account Executive at AccessiBe
Timothy YaoTimothy Yao
Computer Server Maintenance Technician Intern at Stony Brook UniversityComputer Server Maintenance Technician Intern at Stony Brook University