Nathalie Wilhite
Fort Worth,United States
Summary
Detail-oriented and knowledgeable, excelling at completing patient-facing and office-based tasks by applying strong multitasking and organizational abilities. With extensive medical experience and a fastidious nature, dedicated to providing optimal patient care. As an independent worker, consistently demonstrating commitment to delivering high-quality healthcare services.
Overview
20
20
years of professional experience
Work History
Shift Manager
McDonalds
Fort Worth, TX
03.2014 - 03.2020
- Trained and mentored new employees to maximize team performance.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Kept employees operating productively and working on task to meet business and customer needs.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Exercised composure under pressure and in escalated customer service scenarios.
Lead Infant Teacher
Primrose Schools of Alliance
Fort Worth, TX
08.2022 - 08.2023
- Kept classroom and feeding areas clean, neat, and safe.
- Boosted communication skills among infants through engaging storytelling and song sessions.
- Contributed to the emotional growth of infants by providing consistent support, care, and encouragement.
- Promoted development of social, emotional, and communication skills in infants.
- Fostered language development in infants by incorporating sign language instruction into daily interactions and teaching routines.
- Enhanced infant development by implementing age-appropriate activities and lessons.
- Developed strong relationships with parents by maintaining open communication channels and providing regular updates on their child''s progress.
- Enhanced overall classroom management efficiency by streamlining processes such as attendance tracking, diaper changes, snack distribution, and activity setup.
- Used proper sanitizing techniques for toys, surfaces, and equipment.
- Managed personal hygiene requirements with frequent diaper changes, use of bibs, and monitoring of behaviors.
- Observed children to identify individuals in need of additional support and developed strategies to improve assistance.
- Promoted sensory development by providing access to different textures.
- Promoted physical development among infants through daily exercise routines and fine motor skill-building activities.
- Managed inventory of classroom supplies, ensuring all necessary materials were readily available for planned activities and lessons.
- Ensured a safe and nurturing environment for infants by adhering to strict safety protocols and guidelines.
Patient Registration Specialist
Sarasota Memorial Hospital
Sarasota, FL
05.2012 - 01.2014
- Set up patients in system by documenting key data, confirming eligibility and verifying insurance benefits.
- Collected payments and co-pays from customers using large variety of insurance programs, adjusting amounts based on specific plan directives.
- Imaged and scanned patient and registration documentation into electronic patient record.
- Explained financial responsibilities to patients as well as payment options and potential collection procedures imposed upon patients and other responsible parties.
- Identified non-participating and out-of-network insurance plans and worked with patients and providers to address situations.
Pharmacy Technician
Walmart
Fort Worth, TX
03.2003 - 03.2011
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Calculated dosage, filled prescriptions and prepared prescription labels with absolute accuracy.
- Counted and labeled prescriptions with correct item and quantity.
- Stocked, labeled and inventoried medication to keep accurate records.
- Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency and service quality.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
Education
High School Diploma -
Castle Park High School
05.2003
Skills
- Patient Data Management Systems
- Releases Processes
- Taking Client Histories
- Data Entry Software
- Registration Processing
- Admissions Screening
- Professional Relationships
- Customer Accounts Management
- Invoice Statements
- Hospital Standards
- Insurance Knowledge
- HIPAA Regulations
Timeline
Lead Infant Teacher
Primrose Schools of Alliance
08.2022 - 08.2023
Shift Manager
McDonalds
03.2014 - 03.2020
Patient Registration Specialist
Sarasota Memorial Hospital
05.2012 - 01.2014
Pharmacy Technician
Walmart
03.2003 - 03.2011
High School Diploma -
Castle Park High School