Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Nathalie Ypradieu

Summary

Dynamic Branch Manager with a proven track record at PeopleReady, excelling in business development and relationship management. Expert in strategic planning and employee development, I consistently enhanced profitability and customer satisfaction. Skilled in performance reviews and coaching, I fostered high-performing teams, driving revenue growth and reducing turnover through effective leadership.

Overview

12
12
years of professional experience

Work History

Branch Manager

PeopleReady
09.2021 - Current
  • Increased branch profitability by implementing cost-saving measures and streamlining operational processes.
  • Developed a high-performing team through targeted recruitment, training, and performance management initiatives.
  • Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
  • Strengthened relationships with key clients, securing long-term partnerships and driving revenue growth.
  • Reduced employee turnover by fostering a positive work environment and offering competitive compensation packages.
  • Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
  • Managed branch financials including budgeting, forecasting, and expense tracking for accurate reporting and decision-making support.
  • Evaluated employee performance regularly through appraisals and feedback sessions to facilitate continuous development of skills and knowledge base within the team.
  • Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
  • Engaged employees in business processes with positive motivational techniques.

Branch Manager

Hertz Car Rental
10.2018 - 09.2021
  • Develop, monitor, modify and assure compliance with the manual business plan to ensure the profitability of the business unit.
  • Develop and implement location strategies to maximize profitability and revenue management opportunities including revenue per unit, etc
  • Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
  • Collaborated with senior leadership on strategic planning initiatives to align branch objectives with corporate goals.
  • Ensure a high level of customer service is maintained at or above the area goals.
  • Coach all staff and empower staff to engage in problem resolution and customer relations.
  • Be active in attending/hosting outside sales meetings or events to promote the company and branch location.
  • Continue to increase the market penetration of the branch and increase revenue.
  • Develop, communicate, and monitor location and individual objectives and consumer knowledge of brands and services, ensuring that they are in line with overall corporate objectives.
  • Actively participate in the training, coaching, and mentoring of all Branch staff
  • Complete performance reviews with all Branch staff discuss strengths and development opportunities
  • Hold weekly staff meetings to keep employees motivated and informed of business operations
  • Enhanced staff competency with regular training sessions, boosting productivity levels across the branch operations.

Customer Service Staff

Publix Supermarkets
01.2013 - 01.2021
  • Enhanced customer satisfaction by promptly addressing concerns and providing effective solutions.
  • Resolved issues for improved customer relations, utilizing active listening and empathy during interactions.
  • Managed high call volume while maintaining a professional demeanor, ensuring timely assistance for all customers.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Investigated and resolved customer inquiries and complaints quickly.

Education

Community Association Manager -

Larson Education Services
Naples, Florida
05-2025

Bachelor of Science - Business Management

FGCU
Fort Myers, FL
12.2023

Associate of Arts - General Study

Florida SouthWestern State College
Fort Myers, FL
05-2019

Real Estate License -

Larson Educational Services
Naples, Florida
11.2018

Skills

  • Business Development Expertise
  • Proficient in MS, Excel, PP
  • Branch Operations Management
  • Coaching and mentoring
  • Performance Reviews
  • Coaching and Mentoring
  • Sales Professional
  • Relationship Building and Management
  • Employee Development
  • Human Resources Knowledge
  • Business Development
  • Sales Development
  • Relationship building and management
  • Decision-making
  • Strategic planning

Languages

French
Native or Bilingual

Timeline

Branch Manager

PeopleReady
09.2021 - Current

Branch Manager

Hertz Car Rental
10.2018 - 09.2021

Customer Service Staff

Publix Supermarkets
01.2013 - 01.2021

Community Association Manager -

Larson Education Services

Bachelor of Science - Business Management

FGCU

Associate of Arts - General Study

Florida SouthWestern State College

Real Estate License -

Larson Educational Services

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