Summary
Overview
Work History
Education
Skills
Timeline
Generic

Nathaly Del Cid

Miami

Summary

Polite and accommodating front desk bringing 5 years of experience in hospitality settings. Sincere and helpful when working with guests, families and VIPs to promote satisfaction and brand loyalty, knowledgeable about handling reservation and accounting functions with a little oversight.

Overview

6
6
years of professional experience

Work History

Front Desk Agent

Marriott
04.2022 - Current
  • Answered customer telephone calls promptly and appropriately handled needs.
  • Used internal software to process reservations, check-ins and check-outs.
  • Maintained clean and organized front desk areas to uphold polished company image.
  • Acquired in-depth knowledge of surrounding area to offer guests with information about dining options, entertainment, and shopping activities.
  • Developed and maintained positive relationships with guests for satisfaction.
  • Trained new staff members in customer service techniques and hotel operations.
  • Used quick response and dynamic service skills to build relationships with patrons and improve customer retention rate.
  • Took reservations over phone, in person, and via computer for guests and provided confirmation information.

Front Desk Supervisor

Comfort Inn & Suites
07.2021 - 04.2022
  • Trained new staff on correct procedures, compliance requirements, and performance strategies.
  • Scheduled and assigned daily work and activities for team members.
  • Resolved guest issues with rooms or reservations with knowledgeable and friendly service.
  • Created lasting relationships with guests that built loyalty and drove hotel revenue.
  • Answered multi-line phone system and transferred callers to appropriate department or staff member.
  • Contacted housekeeping staff and maintenance department to resolve issues with guest rooms.
  • Collected room deposits, fees, and payments.
  • Built talented team through hiring and training new associates.
  • Handled tasks and responsibilities for front office employees during periods of understaffing.
  • Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
  • Responded to telephone, email and in-person inquiries regarding reservations, hotel information and guest concerns.
  • Kept accounts in balance and ran daily reports to verify totals.
  • Resolved guest complaints by addressing issues with rooms promptly.
  • Followed company security and check-in policies and procedures and reported suspicious activity to supervisor.
  • Delegated tasks to administrative support staff to organize and improve office efficiency.
  • Kept high average of performance evaluations.
  • Interceded between employees during arguments and diffused tense situations.
  • Built highly-efficient administrative team through ongoing coaching and professional development opportunities.

Front Desk Agent

Sleep Inn Hotel
04.2018 - 07.2021
  • Took reservations over phone, in person, and via computer for guests and provided confirmation information.
  • Collected room deposits, fees, and payments.
  • Answered customer telephone calls promptly and appropriately handled needs.
  • Used internal software to process reservations, check-ins and check-outs.
  • Maintained clean and organized front desk areas to uphold polished company image.
  • Issued room keys to guests upon check-in and answered questions regarding proper use.
  • Welcomed each new arrival pleasantly and confirmed reservations and identification.
  • Confirmed important personal and payment information for compliance with security and payment card industry standards.
  • Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
  • Trained new staff members in customer service techniques and hotel operations.
  • Contacted housekeeping staff and maintenance department to resolve issues with guest rooms.

Cashier

Pollo Tropical
11.2017 - 04.2018
  • Worked flexible schedule and extra shifts to meet business needs.
  • Welcomed customers and helped determine their needs.
  • Restocked and organized merchandise in front lanes.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Greeted customers entering store and responded promptly to customer needs.
  • Helped customers complete purchases, locate items, and join reward programs.

Education

High School Diploma -

Mater Orphanorum
Guatemala
10.2016

Skills

  • Lobby Auditing
  • Room Assignments
  • Time Management
  • Guest Services
  • Cash Handling
  • Hospitality Service
  • Safety and Security Procedures
  • Guest Satisfaction
  • Credit and Cash Payments
  • Customer Service
  • Listening Skills
  • Creative Solutions
  • Professional Relationships
  • Microsoft Office

Timeline

Front Desk Agent

Marriott
04.2022 - Current

Front Desk Supervisor

Comfort Inn & Suites
07.2021 - 04.2022

Front Desk Agent

Sleep Inn Hotel
04.2018 - 07.2021

Cashier

Pollo Tropical
11.2017 - 04.2018

High School Diploma -

Mater Orphanorum

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Nathaly Del Cid