Nathaly Fuentes
L725 W Jones Ave,AZ
Summary
Skilled Machine Operator Technician and Customer Service Representative, adept in robotics operation and problem resolution. Excelled at FedEx Supply Chain by optimizing machinery for increased output and enhancing customer loyalty at Carvana through empathetic service. Demonstrates critical thinking and active listening, contributing to significant production and satisfaction improvements.
Overview
4
4
years of professional experience
Work History
Machine Operator Technician
FedEx Supply Chain
02.2023 - Current
- Operated machining equipment safely with team of operators.
- Achieved consistent product quality by performing regular quality checks and adjusting machine settings accordingly.
- Served as a subject matter expert on specific machines, providing guidance and support to colleagues when needed.
- Assisted in training new operators on proper machine usage, ensuring adherence to company standards and guidelines.
- Maintained equipment performance by lubricating and cleaning components.
- Played an instrumental role in achieving targeted production goals while maintaining strict adherence to quality standards.
- Set up and ran machinery to produce exceptional products for industrial needs.
- Increased overall output by optimizing machine operation through careful monitoring and timely adjustments.
- Operated multiple machines simultaneously to meet production requirements.
- Set up and adjusted equipment and properly configured machines for daily operation.
Customer Service Representative
Carvana
09.2021 - 01.2023
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered constant flow of customer calls with minimal wait times.
- Updated account information to maintain customer records.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
Customer Service Cashier
Pawn1st
01.2020 - 09.2021
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Resolved customer complaints and maintained clean and tidy checkout area.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Counted money in drawers at beginning and end of each shift.
- Developed and managed relationships with customers to increase customer loyalty.
- Balanced cash registers accurately at the end of each shift, minimizing discrepancies and errors.
- Handled sensitive information securely while processing payments through various methods including cash, credit cards, and gift cards.
Education
High School Diploma -
South Mountain High School
Phoenix, AZ05.2018
Skills
- Computer Skills
- Robotics Operation
- Customer Service
- Problem-solving abilities
- Critical Thinking
- Data Entry
- Active Listening
- Problem Resolution
- Call center experience
- Money handling abilities
- Payment Processing
- Client Relations
- Scheduling
- Follow-up skills
- Paperwork Processing
Languages
Spanish
Native or Bilingual
Timeline
Machine Operator Technician
FedEx Supply Chain
02.2023 - Current
Customer Service Representative
Carvana
09.2021 - 01.2023
Customer Service Cashier
Pawn1st
01.2020 - 09.2021
High School Diploma -
South Mountain High School
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