Nathaly Leyva
MANOR,TX
Summary
Dependable bilingual individual with over 11+ years of customer service experience. Proficient and knowledgeable in all aspects of office and clerical work. Fully responsible for managing clients profile cases. Core competencies include typing skills, data entry and reporting, keen attention to detail as well as excellent communication and time management skills. Handles tasks with accuracy and efficiency.
Overview
12
12
years of professional experience
Work History
Administrative Assistant/Intake Specialist
Ross*Scalise Beeler And Pillischer
11.2022 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Scheduled office meetings and client appointments for staff teams.
- Executed record filing system to improve document organization and management.
- Collaborated on special projects as assigned by leadership, contributing research findings or coordinating event logistics as needed for success.
- Drafted correspondence and other documents for Attorney's and department heads in company's voice.
- Assessed clients' needs and determined eligibility for intake services.
Enrollment Specialist
Foundation Communities
01.2021 - 01.2024
- Updated, entered, and reviewed customer data.
- Communicated effectively via telephone, email, and in person with prospective customers.
- Enhanced customer service by promptly addressing inquiries and resolving issues in a timely manner.
- Conducted comprehensive applicant interviews to determine eligibility and fit for specific programs.
- Streamlined the enrollment process for increased efficiency and enhanced user experience.
- Met with customers to provide information about available products and policies.
- Analyzed customer needs to provide customized insurance solutions.
- Participated in professional development opportunities, continuously refining skills and staying current on emerging trends within medical insurance
Team Leader
Gila
09.2012 - 01.2014
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Worked with team to identify areas of improvement and devised solutions based on findings.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Managed leave requests and absences and arranged covers to facilitate smooth flow of operations.
- Assisted in recruitment of new team members, hiring highest qualified to build team of top performers.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Educated staff on organizational mission and goals to help employees achieve success.
Education
Real Estate
Champions School of Real Estate
Austin, TX03.2023
Associate of Arts - Legal Assistant
Capitol City Careers
Austin, TX06.2009
Skills
- Customer Service
- Data Entry
- Computer Skills
- Office Administration
- Microsoft Word
- Professional Communication
- Research
- Microsoft Excel
- Microsoft Outlook
- Computer Proficiency
- Critical Thinking
- Documentation and Recordkeeping
Languages
Spanish
Native or Bilingual
Timeline
Administrative Assistant/Intake Specialist
Ross*Scalise Beeler And Pillischer
11.2022 - Current
Enrollment Specialist
Foundation Communities
01.2021 - 01.2024
Team Leader
Gila
09.2012 - 01.2014
Real Estate
Champions School of Real Estate
Associate of Arts - Legal Assistant
Capitol City Careers
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