Nathaly Malpica
Miami,FL
Summary
Organized and dedicated Administrative Assistant with a proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
6
6
years of professional experience
Work History
Medical Secretary
Baptist Health Hospital
04.2022 - Current
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Kept information confidential and followed HIPAA guidelines to maintain patient trust.
- Organized paperwork such as charts and reports for office and patient needs.
- Maintained current and accurate medical records for patients.
- Registered new patients in electronic medical records prior to appointment scheduling.
- Documented patient medical information, case histories, and insurance details to facilitate smooth appointments and payment processing.
- Answered phone calls and messages for [2]-physician medical facility, scheduling appointments, and handling patient inquiries.
- Prioritized calls through screening process and transferred calls and recorded messages for appropriate personnel.
- Maintained office supplies inventory by checking stock, anticipating department needs, and placing and expediting orders.
- Obtained payments from patients and scanned identification and insurance cards.
Medical Scribe
Compass Health
10.2020 - 05.2021
- Documented complete information about examinations, treatment plans, lab results, and other details directly into charts.
- Accompanied physicians through day in fast-paced, stressful environments.
- Demonstrated confidentiality in dealing with sensitive information or records to comply with HIPAA guidelines and regulations.
- Charted patient encounters by recording information such as diagnosis, treatments, and prescriptions.
- Verified accuracy of patient information and medical records to avoid discrepancies and maintain consistency.
- Communicated with other medical staff and personnel to obtain additional patient information.
- Transcribed sensitive documents with complete confidentiality.
- Expertly transcribed medical reports for variety of physicians in hospital setting.
Receptionist
Urgent Family Care
08.2018 - 01.2020
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered phone promptly and directed incoming calls to correct offices.
- Responded to inquiries from callers seeking information.
- Resolved customer problems and complaints.
- Corresponded with clients through email, telephone, or postal mail.
- Handled cash transactions and maintained sales and payments records accurately.
- Managed multiple tasks and met time-sensitive deadlines.
- Maintained confidentiality of information regarding clients and company.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Managed multi-line phone system and pleasantly greeted patients.
- Organized paperwork such as charts and reports for office and patient needs.
- Maintained current and accurate medical records for patients.
- Kept the waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
- Completed patient referrals to other medical specialists.
- Managed master calendar and schedule appointments for providers based on optimal patient loads and clinician availability.
- Printed prescription requests and queries in compliance with practice protocol.
Voluntary Worker
Childrens Hospital
08.2017 - 07.2018
- Assisted with special events and programs.
- Maintained clean, neat, and operational facilities to serve program needs.
- Greeted visitors, answered questions and assisted with individual needs or requests.
- Assisted with event coordination and on-site support.
- Answered phone to filter calls, assist and redirect appropriate personnel.
- Participated in volunteer orientations and training sessions to learn about organizational changes and mission updates.
Education
Bachelor of Arts - Psychology
Florida International University
Miami, FL08.2024
Skills
- Customer Service
- Long-Term Care
- Office Supplies and Inventory
- Team Goals
- Call Transfers
- Clinical Support
- Computer Proficiency
- Medical Office Management
- Patient Appointment Coordination
- Office Reception
- Medical Records Verification
- Answer Telephones
- Prescription Refills
- Office Coordination
- Outpatient Procedures
- HIPAA
- Critical Thinking
Languages
English
Full Professional
Spanish
Native or Bilingual
Timeline
Medical Secretary
Baptist Health Hospital
04.2022 - Current
Medical Scribe
Compass Health
10.2020 - 05.2021
Receptionist
Urgent Family Care
08.2018 - 01.2020
Voluntary Worker
Childrens Hospital
08.2017 - 07.2018
Bachelor of Arts - Psychology
Florida International University
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