Nathaly Mendez
Ontario,CA
Summary
Dynamic Assistant Manager with a proven track record at El Pollo Loco, excelling in budget management and team leadership. Expert in enhancing customer satisfaction and staff engagement, achieving significant improvements in business performance. Skilled in implementing effective compliance and safety standards, demonstrating exceptional problem-solving abilities and financial efficiency.
Overview
3
3
years of professional experience
Work History
Assistant Manager
El Pollo Loco
Ontario, CA
08.2021 - 05.2024
- Analyzed business performance data and forecasted business results for upper management.
- Evaluated individual and team business performance and identified opportunities for improvement.
- Reviewed completed work to verify consistency, quality, and conformance.
- Delegated work to staff, setting priorities and goals.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Established processes for monitoring customer satisfaction levels.
- Ensured compliance with safety regulations and company policies.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Implemented quality control measures to uphold company standards.
- Managed customer service inquiries and complaints in a timely manner.
- Maintained up-to-date knowledge of company products and services.
- Operated a variety of machinery and tools safely and efficiently.
Education
Diploma -
UEI College
Ontario, CA05-2022
High School Diploma -
Henry J. Kaiser High School
Fontana, CA05-2021
Skills
- Budget Management Support
- Employee Assessment Proficiency
- Flexible Problem Solving
- Guidance and Support
- Project Scheduling
- Employee Onboarding
- Goal Achievement Planning
- Team Leadership
- Organizational Time Skills
- Cross-Functional Teamwork
- Customer relationship management (CRM)
- Client Satisfaction Management
- Staff Engagement Initiatives
- Compliance with Safety Standards
- Team Leadership
- Team Morale Enhancement
- Informed Decision-Making
- Cash Management
- Financial Efficiency
- Task Management Expertise
Languages
Spanish
Professional
Timeline
Assistant Manager
El Pollo Loco
08.2021 - 05.2024
Diploma -
UEI College
High School Diploma -
Henry J. Kaiser High School
Similar Profiles
Armando LopezArmando Lopez
Cashier Team Lead at El Pollo LocoCashier Team Lead at El Pollo Loco
Brandon RosalesBrandon Rosales
Service Assistant at El Pollo LocoService Assistant at El Pollo Loco
Javier David Lorenzo SanchezJavier David Lorenzo Sanchez
cook at el pollo lococook at el pollo loco
Adrian LunaAdrian Luna
Cook Operator/Sales Associate at El Pollo LocoCook Operator/Sales Associate at El Pollo Loco
Ana CoronaAna Corona
Training Specialist at VARP,IncTraining Specialist at VARP,Inc