Nathaly Montero

• Manage daily operations of a busy medical office, including patient scheduling, insurance verification, and record management to ensure efficiency and high-quality patient care.
• Print and organize lab reports from multiple portals, ensuring timely access to results for scheduled patients.
• Prepare patient charts for daily appointments, verifying the availability of necessary lab results and medical documentation.
• Oversee appointment scheduling, optimizing physician time and minimizing patient wait times through effective calendar management.
• Verify insurance coverage via various portals and collect copays and deductibles during patient check-ins.
• Manage patient intake and registration, ensuring all medical and insurance documentation is accurate and complete.
• Perform administrative tasks such as managing incoming calls, handling correspondence, preparing reports, and organizing office supplies.
• Maintain cleanliness and organization of exam rooms, replenishing medical supplies and equipment between patient visits.
• Process patient referrals, coordinating with healthcare providers to facilitate smooth transitions of care.
• Monitor and record patient vitals (blood pressure, weight, height, temperature) during office visits.
• Call in prescription refills to pharmacies as directed by the physician and manage medication requests.
• Coordinate transportation for patients using Med Answering Services (MAS) and schedule follow-up appointments every three months.
• Facilitate communication between the doctor and Spanish-speaking patients by providing translation support during medical consultations, ensuring accurate and effective exchange of information.

• Provided care and support for family while managing household responsibilities.
• Strengthened organizational and multitasking skills in a dynamic environment.

• Managed a long-term health condition requiring dialysis treatment, demonstrating resilience and adaptability.
• Developed strong problem-solving skills and personal advocacy through navigating healthcare systems.
• Successfully underwent a kidney transplant in May 2023, gaining invaluable insights into patient care and recovery.

sales associate for a high-end boutique store that offered a curated selection of upscale products

Operated the cash register to handle customer transactions accurately, including cash, credit, and gift card payments, ensuring a smooth and efficient checkout experience.

Engaged with customers during the checkout process, addressing inquiries, providing assistance, and ensuring satisfaction to enhance their shopping experience.

Balanced the cash drawer at the beginning and end of each shift, reconciling discrepancies, and preparing daily cash reports to ensure financial accuracy.

Maintained an in-depth knowledge of the store's product offerings, allowing for informed recommendations and assistance during transactions.