Nathaly Perez Marrero
Miami,FL
Summary
Professional and knowledgeable office clerk offering several years of experience in administrative support and customer service. Highly efficient planning, problem-solving, and communication skills.
Overview
8
8
years of professional experience
Work History
Receptionist Assistant
Braman BMW Miami
04.2024 - Current
- Greet incoming visitors and customers professionally and provide friendly, knowledgeable assistance.
- Confirm appointments, communicate with clients, and update client records.
- Answer phone promptly and direct incoming calls to correct offices.
- Keep reception area clean and neat to give visitors positive first impression.
- Streamline front desk operations by effectively managing phone calls, emails, and walk-in clients.
- Responded to inquiries from callers seeking information.
- Demonstrate strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Streamline administrative tasks, such as filing and data entry, to support office efficiency.
- Handled sensitive information discreetly while performing administrative duties such as filing paperwork and processing payments.
Spa Receptionist
Filigram Studio
06.2021 - 02.2024
- Maintained cleanliness of reception area, contributing to an inviting atmosphere for guests.
- Escorted clients to spa areas, treatment rooms, and offices.
- Kept calendar with scheduled appointments and scheduled massage therapists for appropriate treatments and time slots.
- Learned details of types of treatments and procedures in order to answer questions from spa guests.
- Communicated with spa team members if clients canceled or changed appointment times.
- Developed relationships with guests to meet client needs and encourage repeat service.
- Provided knowledgeable product recommendations based on individual client needs, driving retail sales growth.
- Proactively communicated any schedule changes or cancellations with clients in a timely manner, minimizing potential conflicts or dissatisfaction.
Front Desk Receptionist
Hotel Palacio Cueto
06.2016 - 06.2020
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Handled cash transactions accurately, ensuring proper accounting procedures were followed daily.
- Enhanced guest satisfaction by promptly addressing inquiries and concerns at the front desk.
- Managed phone lines efficiently, directing calls appropriately while providing courteous assistance when necessary.
- Completed late check-ins and directed guests to rooms and facilities.
Education
Vocational -
Formatur
Havana, Cuba 03.2020
High School Diploma -
Manuel Permuy
Havana, Cuba 05.2019
Skills
- Organization skills
- Time Management
- Telephone skills
- Data Entry
- Clerical Support
- Professional Demeanor
- Computer Proficiency
Timeline
Receptionist Assistant
Braman BMW Miami
04.2024 - Current
Spa Receptionist
Filigram Studio
06.2021 - 02.2024
Front Desk Receptionist
Hotel Palacio Cueto
06.2016 - 06.2020
Vocational -
Formatur
High School Diploma -
Manuel Permuy
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