Nathaly Perugorria
Hialeah,FL
Summary
Dynamic and goal-oriented professional with a proven track record at Sophia's Fancy Birds, enhancing customer satisfaction and sales conversions through effective team leadership and Salesforce proficiency. Excelled in fostering client relationships and streamlining operations, demonstrating exceptional problem-solving and customer service skills. Achieved significant improvements in operational efficiency and client rapport, underscoring a commitment to excellence and teamwork.
Overview
10
10
years of professional experience
Work History
Sales Associate Manager
Sophia's Fancy Birds
06.2017 - Current
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Organized product displays to attract potential buyers and increase sales conversions.
- Enhanced store presentation by optimizing store layout, visual merchandising, and promotional materials.
- Completed invoices for shipping/bookings for travel
- Developed client rapport for better customer satisfaction and repeat business.
- Maintained accurate records of all transactions, inventory movements, customer interactions allowing for data-driven decision-making and improved operational efficiency.
- Cultivated a positive work environment that fostered teamwork and motivated employees to excel in their roles.
- Built long-lasting relationships with key clients leading to an increase in referral business from satisfied customers.
- Analyzed market trends to identify opportunities for growth and developed targeted marketing campaigns accordingly.
Registered Nurse
Opuscare Of South Florida
01.2019 - 04.2020
- Utilized critical thinking skills to prioritize nursing interventions based on patients'' acuity levels and individual needs.
- Conducted thorough patient assessments to identify changes in condition, promptly notifying physicians and initiating appropriate interventions when necessary.
- Administered medications safely according to established guidelines while closely monitoring for side effects or adverse reactions requiring intervention.
- Enhanced patient satisfaction by providing compassionate, holistic nursing care that addressed physical, emotional, and spiritual needs.
- Collaborated with interdisciplinary teams to develop comprehensive treatment plans for complex patients with multiple comorbidities.
- Skillfully managed challenging patient situations using de-escalation techniques, crisis intervention strategies, and therapeutic communication skills.
- Participated in ongoing professional development opportunities to stay current on best practices in nursing care and emerging trends in healthcare delivery.
Registered Nurse
A&B Home Health
10.2015 - 11.2018
- Utilized critical thinking skills to prioritize nursing interventions based on patients'' acuity levels and individual needs.
- Administered medications safely according to established guidelines while closely monitoring for side effects or adverse reactions requiring intervention.
- Collaborated with interdisciplinary teams to develop comprehensive treatment plans for complex patients with multiple comorbidities.
- Skillfully managed challenging patient situations using de-escalation techniques, crisis intervention strategies, and therapeutic communication skills.
- Participated in ongoing professional development opportunities to stay current on best practices in nursing care and emerging trends in healthcare delivery.
- Promoted a culture of safety within the healthcare facility by participating in quality improvement initiatives, identifying potential hazards, and advocating for best practices in nursing care delivery.
- Implemented evidence-based fall prevention strategies, resulting in a significant decrease in patient falls within the unit.
- Contributed substantially to successful department JCAHO accreditation by consistently operating to highest standards of care.
Pharmacy Technician
Publix Pharmacy
03.2015 - 10.2015
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Counted and labeled prescriptions with correct item and quantity.
- Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.
- Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
- Improved patient satisfaction by efficiently processing prescriptions and managing inventory in a timely manner.
- Supported inventory management initiatives through accurate record-keeping of received shipments and expired medications for disposal purposes.
- Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
Cashier
Publix
10.2014 - 03.2015
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Answered questions about store policies and addressed customer concerns.
- Addressed customer needs and made product recommendations to increase sales.
Education
Associate of Science - Nursing
Miami Dade College
Miami, FL12.2008
Skills
- Customer Engagement
- Salesforce proficiency
- Sales Team Leadership
- Customer Service
- Teamwork and Collaboration
- Problem-solving skills
- Listening Skills
- Multi-tasking strength
- Problem-Solving
- Excellent people skills
- Reliable and punctual
- Goal-Oriented
- Exceptional customer service
- Cash Handling
- Stocking and Receiving
- Cash Register Operation
- Client Service
- Store Opening and Closing
- Sales expertise
- POS System Operation
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Registered Nurse
Opuscare Of South Florida
01.2019 - 04.2020
Sales Associate Manager
Sophia's Fancy Birds
06.2017 - Current
Registered Nurse
A&B Home Health
10.2015 - 11.2018
Pharmacy Technician
Publix Pharmacy
03.2015 - 10.2015
Cashier
Publix
10.2014 - 03.2015
Associate of Science - Nursing
Miami Dade College
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