Nathaly Quezada
Surprise,AZ
Summary
Dedicated claims administrator with strong organizational skills and a focus on enhancing operational workflows. Expertise in processing claims and maintaining compliance with company policies, while effectively collaborating with team members to improve efficiency and train new staff.
Overview
9
9
years of professional experience
Work History
Claims Administrator
Swift Transportation Headquarters
Phoenix, Arizona
11.2022 - Current
- Processed claims efficiently using proprietary software systems.
- Processed incoming claims, including data entry into the system.
- Reviewed documentation to ensure compliance with company policies.
- Approved reserves and payments.
- Maintained accurate records of all claims and correspondence.
- Collaborated with team members to streamline claims processing workflows.
- Assisted in training new staff on claims administration procedures.
- Remained highly organized and detail-oriented while working on several cases simultaneously.
Receptionist
Mega Furniture
Peoria, AZ
10.2020 - 11.2022
- Answered telephone calls to field inquiries from clients, vendors and various other callers seeking information.
- Kept reception area clean and neat to give visitors positive first impression.
- Routed incoming mail and messages to relevant personnel without delay.
- Answered high-volume, multi-line telephone, directing callers to appropriate company personnel.
- Directed incoming calls to internal personnel and departments, routing to best-qualified department.
- Supported various administrative duties by proofreading, transcribing and invoicing.
- Received and routed business correspondence to correct departments and staff members.
- Collected, sorted, distributed and sent mail and packages.
- Sorted, received and distributed mail correspondence between departments and personnel.
- Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Corresponded with clients through email, telephone or postal mail.
- Answered incoming calls on high-volume, multi-line phone switchboard and pleasantly transferred callers to appropriate personnel.
- Welcomed all customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Prepared packages for shipment, pickup and courier services for prompt delivery to customers.
- Assisted in administrative duties for office team, including making phone calls, copies and schedules.
Inventory Control Specialist
Macys Logistics
Goodyear, AZ
11.2018 - 11.2020
- Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
- Labeled and accurately moved customer orders to meet shipment timetables and minimize errors.
- Recorded information, shortages and discrepancies to keep records current and accurate.
- Evaluated supplies and product inventory to check for quality and quantity issues and returned unacceptable materials to vendors.
- Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free.
- Kept warehouse stations and equipment in good working order in line with OSHA requirements.
- Loaded, unloaded and moved material to and from storage and production areas.
- Identified inadequate materials and faulty equipment and brought to supervisors' attention.
- Checked packages and merchandise for damage and quickly notified vendors to request replacements.
- Prepared orders for shipment by systematically picking, packing and labeling merchandise.
Inventory Control Associate
Bed Bath & Beyond
Surprise, AZ
11.2017 - 10.2018
- Audited and corrected discrepancies in inventory numbers.
- Implemented crisis control initiatives to reduce lost time during unanticipated events.
- Accepted delivered packages, verified products and checked delivery totals to keep system records current and accurate.
- Received, sorted and processed damaged goods with vendors or manufacturers.
- Checked prices and calculated totals for accurate invoice processing.
- Kept merchandise moving smoothly and accurately from stockroom to sales floor.
- Kept all documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
- Unloaded shipments, reviewed merchandise and tracked paperwork.
Education
Vail High School
Montebello, CASkills
5
Languages
- Spanish
- English
Personal Information
Title: Receptionist
Timeline
Claims Administrator
Swift Transportation Headquarters
11.2022 - Current
Receptionist
Mega Furniture
10.2020 - 11.2022
Inventory Control Specialist
Macys Logistics
11.2018 - 11.2020
Inventory Control Associate
Bed Bath & Beyond
11.2017 - 10.2018
Vail High School