Nathaly Recinos
Grand Island
Summary
Bilingual administrative professional with expertise in customer support and data entry within compliance-driven environments. Proven ability to manage multiple systems efficiently while delivering exceptional service to internal and external clients. Strong problem-solving skills enhance operational effectiveness and client satisfaction.
Overview
6
6
years of professional experience
Work History
Ammunition Inspector
Essential Personnel/ Hornady
Grand Island
09.2023 - 05.2025
- Inspected ammunition for accuracy in labeling, caliber, and lot numbers to ensure compliance with safety and quality standards.
- Assisted with Work-In-Progress (WIP) counts to track inventory, and support production and accuracy as needed.
- Operated and calibrated measuring tools, such as calipers, gauges, and scales, to confirm product consistency and weight requirements.
- Complied with strict safety protocols, including proper PPE usage and hazardous material handling guidelines.
Customer Service Representative
Five Points Bank
Grand Island
10.2021 - 08.2023
- Navigated multiple banking systems to support customers and internal staff with account inquiries and transactions.
- Researched customer concerns, coordinating with departments to deliver timely resolutions.
- Performed account maintenance tasks
- Assisted customers with funds transfers, including wires
- Reviewed and balanced general ledgers
- Ensured compliance with federal and state regulations, along with company policies.
Assistant Bookkeeper
Bright Beginnings Bookkeeping
Grand Island
07.2021 - 05.2023
- Assisted with Data entry to compute, classify and record numerical data to keep financial records up to date.
- Statement Reconciliation.
- Process Payroll on a weekly and biweekly basis.
- Created reports for quarterly and year-end tax preparation.
- Assisted with paying monthly, quarterly and year end taxes for various business.
Titling Specialist
Amur Equipment Finance
Grand Island
11.2019 - 09.2021
- Multi Tasking, with answering phone calls, Internal/ External emails, building title packets, lien releases, and working with DMVs to assist the customer with completing their title transfers and securing our liens.
- Having to problem solve, when issues arise for when titles get lost in transit to the DMV or to customer.
- Issues may include having to work directly with vendors to fix discrepancies on invoices.
- Worked with invoices and financed contracts to calculate sales tax per the state that the customer is titling in.
- Dealing directly with Vendors/brokers and getting duplicate titles ordered and ensuring the quality of the title assignments as well as the documents that are being generated to send to the DMV.
- Correct inaccuracies on invoices a/or vehicle titles while having open communication and updating brokers and funders.
- Keeping up with changes to state laws and regulations related to vehicle titles according to every state.
- Filed titles in numerical order.
- Bilingual in Spanish and English, assist with translating calls and assisting our spanish speaking customers.
Education
High School Diploma -
Grand Island Senior High
Grand Island, NE12-2010
Skills
- Customer and employee support
- Account maintenance and conflict resolution
- Administrative support: Data entry and documentation
- Quality assurance and problem-solving
- Bilingual communication (English/Spanish)
- Organizational skills and time management
- Proficient in MS Office Suite (Excel, Word, Outlook)
- Team collaboration in fast-paced environments
Timeline
Ammunition Inspector
Essential Personnel/ Hornady
09.2023 - 05.2025
Customer Service Representative
Five Points Bank
10.2021 - 08.2023
Assistant Bookkeeper
Bright Beginnings Bookkeeping
07.2021 - 05.2023
Titling Specialist
Amur Equipment Finance
11.2019 - 09.2021
High School Diploma -
Grand Island Senior High
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