Nathaly Robles
Beltsville,MD
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening, and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
Simmerer Insurance
09.2023 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Followed up with customers about resolved issues to maintain high standards of customer service.
Cashier/Receptionist
DARCARS Nissan College Park
09.2022 - 05.2023
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
Education
BBA -
University of Maryland - College Park
College Park, MD05.2026
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Customer Service Representative
Simmerer Insurance
09.2023 - Current
Cashier/Receptionist
DARCARS Nissan College Park
09.2022 - 05.2023
BBA -
University of Maryland - College Park
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