Hi, I’m
Nathaly Sanchez
McMinnville,OR
Summary
Knowledgeable and dedicated customer service professional with extensive experience in the retail and fashion industries. Solid collaborator with an outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specializes in quality, speed, and process optimization. Articulate, energetic, and results-oriented with an exemplary passion for leadership, developing relationships, cultivating partnerships, and growing businesses.
Overview
7
years of professional experience
Work History
ARQ
Customer Experience Coordinator
04.2022 - Current
Job overview
- Delivered exceptional customer service and implemented timely, effective solutions by leveraging extensive knowledge of products and services while creating welcoming, positive experiences.
- Managed 50+ customer emails a day, and 50+ manual orders for influencers, collaborations, and partnerships per month.
- Monitored and documented customer feedback in internal databases, addressing repeat problems quickly to nurture client-business relationships.
- Collaborated with Marketing and Production teams to enhance customer experiences and improve areas of weakness through strategic improvements.
- Collaborated with Warehouse Management to stay current on inventory levels, report on order accuracy, and resolve shipping issues.
- Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
- Trained all new hires (remotely & on-site) on procedures surrounding store policies & protocols, Shopify POS, merchandising, order fulfillment standards, and customer service standards.
- Responsible for scheduling & building all Shopify product listings, including assets and product data, adhering to launch deadlines.
- Conceptualized, planned, and executed original website layouts using commissioned imagery, with specific focus on user-friendly and visually appealing functionality.
ARQ
Customer Care Lead
09.2020 - 04.2022
Job overview
- Managed 50+ customer emails a day, and 50+ manual orders for influencers, collaborations, and partnerships.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Generated weekly and monthly reports to highlight customer service performance and measure milestones.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Maintained up-to-date knowledge of product and service changes.
ARQ
Fulfillment Lead
10.2019 - 09.2020
Job overview
- Handled all fulfillment duties including printing, picking, packing, and shipping orders, all while providing detailed attention to specific order requests and monitoring all pulled product for damages or defects.
- Assisted floor manager with training new staff on day-to-day fulfillment procedures & best practices.
- Processed more than 100 orders each shift with a consistent record of meeting or exceeding productivity targets.
- Segregated and processed incoming stock and materials to prepare for storage or shipment.
The Linfield Review
Community Manager
09.2019 - 09.2020
Job overview
- Worked closely with the editor-in-chief to develop social media posts and advertising schedules in coordination with developing story coverages.
- Monitored online presence of organization's brand to engage with users and strengthen customer relationships, created informative and entertaining posts for organization's Twitter, Facebook and Instagram pages.
- Used Adobe Creative Cloud applications to create printed and digital marketing materials and advertisement assets for social media and bulletin display.
Nike Company Store
Seasonal Athlete
06.2017 - 09.2017
Job overview
- Provided exceptional and consistent shopping services and fostered pleasant shopping experiences to retail customers.
- Used in-store system to locate inventory and place special orders for customers.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Engaged in friendly conversation with customer to better uncover individual needs and recommend optimal products.
Education
Linfield University, McMinnville, OR
Bachelor of Arts from Mass Communication
05.2021
Newberg High School, Newberg, OR
High School Diploma
06.2017
Skills
- Confident with can-do attitude
- Rapid assimilator
- Driven, ambitious, self-initiating
- Personable & empathetic
- Thorough & precise
- Flexible & adaptable
- Articulate, persuasive, expressive
Technical Skills
- Bilingual (conversational Spanish)
- Adobe Creative Suite
- Google Suite, Google Business Profile
- Shopify, Shopify POS
- ShipStation, HelpScout, Klaviyo, Grin, ReturnGo, CollabPay, OneClickUpsell
- Graphic Design, Podcasting
- Website Design
- Product Photography
- Social Media Management (Instagram)
Accomplishments
- Received Honorable Mention in NPR's 2021 Student Podcast Challenge
- Winner of the Linfield University 2020 Wine Label Graphic Design Competition
- Graduated with special honors from the 2015 FBI Youth Leadership Academy
References
Sarah Rice
ARQ - Account & Personnel Manager
E: Sarah@shoparq.com
P: (503)-385-5579
Timeline
Customer Experience Coordinator
ARQ
04.2022 - Current
Customer Care Lead
ARQ
09.2020 - 04.2022
Fulfillment Lead
ARQ
10.2019 - 09.2020
Community Manager
The Linfield Review
09.2019 - 09.2020
Seasonal Athlete
Nike Company Store
06.2017 - 09.2017
Linfield University
Bachelor of Arts from Mass Communication
Newberg High School
High School Diploma
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