Nathaly Soalheiro
SoftPro Corp.
Orlando,FL
13
years of professional experience
Experienced training professional with a proven track record of enhancing team collaboration and delivering measurable outcomes. Strong expertise in communication, instructional design, and problem-solving to meet evolving needs and boost performance. Recognized for reliability and a results-oriented mindset, facilitating smooth adoption of new processes and technologies. Results-focused approach ensures seamless integration of new processes and technologies.
Work History
Onsite Support Trainer
4 Years 11 Months- Provide onsite escrow and/or title support to various direct operations as they go live on SoftPro Select in person or remote.
- Document key issues and report those to the appropriate parties so that resolution can be reached quickly for the operation.
- Collaborated with cross-functional teams to assess training needs, tailoring resources to enhance training effectiveness.
- Identify specific customer workflow processes and controls; document and communicate this information to appropriate teams
- Developed training agendas aligned with customer needs to ensure comprehensive coverage of essential topics.
- Provided clear and precise recap documentation to customer project owners, facilitating informed decision-making.
- Provide a high level of customer service to each operation assigned to you at all times.
- Travel up to 85% to assigned projects.
Junior Closer
1 Year 2 Months- Prepared, managed and distributed weekly reports related to upcoming closings
- Communicate and obtain title documents from title companies
- Review final closing documents to ensure a high valued closing
- Assist closing team with reconciling closing disclosure with title company
- Verify wiring instructions and initiate wire
- Review executed closing documents and fund loans
Junior Closer
1 Year 1 Month- Managed distributed weekly reports in regards to upcoming closings.
- Review final closing documents to ensure a high valued closing.
- Review final closing documents to ensure a high-value closing.
- Coordinated with closing team to reconcile closing disclosures with title company for accurate transactions.
- Processed funding for closing loans to ensure timely disbursement.
- Assist post-closing with broker loans to ensure that each package is complete and properly signed by all parties.
Escrow Assistant
5 Years 9 Months- Coordinated communication between buyers, sellers, and lenders, enhancing transaction efficiency.
- Assisted with the successful closing of numerous escrow transactions, ensuring all parties were informed and satisfied.
- Coordinated closing schedules, keeping all parties informed and aligned on timelines.
- Assisted in coordinating closing schedules, ensuring all parties were informed of timelines.
- Handling sensitive financial information securely, protecting both clients'' privacy and company reputation.
- Implemented quality control measures to verify compliance with state regulations and company policies.
- Built strong client relationships through exceptional customer service, fostering trust and loyalty.
- Supported team members in managing their workload, contributing to a more productive work environment.
Education
High School Diploma
Skills
MS office
Customer service
SAP
Training development
Bilingual communication
Verbal and written communication
Timeline
Onsite Support Trainer
SoftPro Corp.
09.2021 - CurrentRead More
Junior Closer
American Bancshare Mortgage
07.2020 - 09.2021Read More
Junior Closer
Equity Prime Mortgage
06.2019 - 07.2020Read More
Escrow Assistant
DR Horton Home Builders
09.2013 - 06.2019Read More
Colonial High School
High School Diploma
Read More