Nathaly Tumbeh
Uniondale,NY
Summary
Accomplished Welfare Examiner II at the Department of Social Services, adept at claims handling and fostering empathy. Enhanced organizational reputation through professionalism and integrity. Successfully managed high-volume caseloads, ensuring compliance and accuracy. Collaborated on best practices, improving application review processes.
Diligent [Desired Position] with solid background in call center customer service. Efficiently handled customer inquiries and resolved issues, contributing to high customer satisfaction levels. Demonstrated strong communication and problem-solving skills.
Experienced with managing customer interactions and providing effective solutions. Utilizes communication and problem-solving skills to address customer concerns promptly. Knowledge of fostering positive customer relationships and maintaining high service standards.
Experienced Customer Service Representative with [Number] years of experience working in busy, fast-paced call center. Committed to providing prompt, quick and accurate service to large volume of incoming calls.
Overview
23
23
years of professional experience
Work History
Welfare Examiner II
Department of Social Services- Human and Health Services
12.2002 - Current
- Participated in ongoing professional development opportunities to stay current on industry changes and maintain expertise in the field.
- Contributed positively to organizational reputation by consistently demonstrating professionalism, integrity, and expertise in the role of Examiner.
- Provided clear explanations of decisions made during examinations, enhancing transparency between applicants and organization.
- Monitored students during tests.
- Managed high volume caseloads, prioritizing tasks to meet strict deadlines while maintaining attention to detail.
- Collaborated with team members to develop best practices for reviewing applications and maintaining accuracy.
- Conducted comprehensive reviews of complex applications, ensuring all necessary documentation was obtained before rendering a decision.
- Ensured compliance with relevant laws, policies, and procedures throughout the examination process.
Education
Associate of Science - Liberal Arts And Sciences
SUNY Farmingdale
06-1997
Skills
- Empathy and sensitivity
- Ethical judgment
- Data entry
- Active listening
- Customer service
- Critical thinking
- Customer relations
- Problem resolution
- Computer proficiency
- Conflict resolution
Languages
Haitian Creole
Native or Bilingual
Timeline
Welfare Examiner II
Department of Social Services- Human and Health Services
12.2002 - Current
Associate of Science - Liberal Arts And Sciences
SUNY Farmingdale
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