Nathalya Bridi
Leominster,MA
Summary
An independent and self-motivated individual with a entrepreneurial mindset who has developed a mature and responsible approach to any task that is undertaken, or situation that is presented. Devoted to maximizing customer satisfaction with exceptional service and support.
Overview
6
6
years of professional experience
Work History
Executive Host
Urcomped
Dallas, TX
12.2022 - 10.2023
- Provided personalized service to high-end players and VIPs.
- Maintained knowledge of current promotions and special events to ensure maximum customer satisfaction.
- Responded promptly to all inquiries from customers regarding services or products offered by the casino.
- Developed relationships with key players in order to increase loyalty and retention rates.
- Collaborated with marketing team to create promotional materials for upcoming events.
- Attended meetings with senior management to discuss strategies for improving customer relations.
- Resolved complaints from customers while maintaining a positive attitude towards them.
- Delivered outstanding service and support from initial interaction to final departure, maintaining loyal clientele.
- Greeted customers, provided information about services.
Onboarding Host/Travel Agent
Urcomped
Dallas, TX
03.2022 - 12.2022
- Responded immediately to clients' questions, issues and complaints and found effective solutions when required.
- Took payments via credit and debit cards and handled sensitive information with professionalism and discretion.
- Addressed client inquiries and resolved issues and complaints regarding various travel arrangements.
- Asked open-ended questions to best understand client needs and determine best travel offerings.
- Cultivated strong value-added relationships with customers daily by delivering accurate travel itinerary and knowledge to drive business development.
- Handled travel arrangements for groups, couples, executives and special needs clients.
- Leveraged travel booking system to process travel requests, update client information and print final documents.
- Followed up with clients to notify of specials and offer assistance with future travel plans.
BARISTA
GOURMET DONUTS
WEST BOYLSTON, MA
08.2017 - 12.2020
- Operated cash register, collected payments and provided accurate change.
- Greeted guests with pleasant smile and superior customer service.
- Maintained calm demeanor during high-volume periods and special events.
- Maintained clean and organized workspace, enabling coworkers to locate resources and product.
- Suggested products based on stated preferences.
- Managed morning rush of customers daily with efficient, levelheaded customer service.
- Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
Education
Associates Degree - Business Administration
Mount Wachusett Community College
true06.2022
Bachelors Degree - Biology
La Sierra University
Skills
- Team player
- Excellent written and verbal communication skills (English and Portuguese)
- Detail-Oriented
- Entrepreneurial mindset
- Willing to work collaboratively in a team environment
- Strong Organizational skills
- Possess customer-centric commitment to build and maintain customer relationships
- Problem-solving abilities
- Skilled multi-tasker
- Credit card payments
- Analytical
Languages
Fluent in Portuguese (Brazil) and English.
Languages
English
Native/ Bilingual
Portuguese
Native/ Bilingual
Timeline
Executive Host
Urcomped
12.2022 - 10.2023
Onboarding Host/Travel Agent
Urcomped
03.2022 - 12.2022
BARISTA
GOURMET DONUTS
08.2017 - 12.2020
Associates Degree - Business Administration
Mount Wachusett Community College
Bachelors Degree - Biology
La Sierra University
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