Nathaly Veronica Castro Ochoa
Duluth,GA
Summary
I am a person focused on adding real value to every project.
I am known for my responsibility, communication skills, and ability to adapt quickly to new tasks.
I enjoy working with people and supporting processes to ensure everything runs smoothly.
My focus is always on problem-solving, learning, and contributing to the team's growth.
Overview
17
17
years of professional experience
Work History
Administrative Assistant
Flexible Transport
02.2018 - 10.2025
- Managed correspondence and documentation, maintaining organized records to support operational workflows.
- Boosted team productivity by managing communication channels and ensuring timely responses to inquiries.
- Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Coordinated scheduling for executive meetings and transportation logistics, ensuring efficiency and timely communication.
Banker
Davivienda Bank, El Salvador
06.2008 - 12.2017
- Facilitated customer transactions, ensuring accuracy and compliance with banking regulations.
- Advised clients on financial products, enhancing customer satisfaction and retention.
- Managed loan processing, verifying documentation and assessing creditworthiness.
- Trained new staff on banking procedures and customer service best practices.
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Maintained strict compliance with all banking regulations, ensuring a secure and trustworthy environment for clients.
- Strengthened customer relationships through attentive service and prompt resolution of inquiries.
- Managed high-value accounts, ensuring personalized service that resulted in maintained balances and satisfied clients.
- Conducted thorough risk assessments for loan applications, significantly reducing bank's exposure to bad debts.
Education
English-as-a-Second-Language Education
Gwinnett Technical College
Lawrenceville, GA10-2026
High- Ticket Executive - Sales
Digital Sales Academy
Duluth, GA06-2025
No Degree - Marketing
UNIVERSITY of El Salvador
El Salvador, San Salvador05-2007
High School Diploma -
INFRAMOR
El Salvador, San Salvador10-2002
Skills
- Document management
- Customer relationship management
- Scheduling coordination
- Communication management
- Loan processing management
- Risk assessment
- Account maintenance
- Customer relations
- Documentation and reporting
- Training and coaching
- Client retention strategies
Nathaly Castro
my first language is Spanish, and i an currently studying English at Gwinnette Technical College.
my English level is intermediate.
Languages
Spanish
Native or Bilingual
English
Limited Working
Timeline
Administrative Assistant
Flexible Transport
02.2018 - 10.2025
Banker
Davivienda Bank, El Salvador
06.2008 - 12.2017
English-as-a-Second-Language Education
Gwinnett Technical College
High- Ticket Executive - Sales
Digital Sales Academy
No Degree - Marketing
UNIVERSITY of El Salvador
High School Diploma -
INFRAMOR