Nathamon Liadprathom
Mount Juliet,TN
Summary
Knowledgeable and dedicated customer service professional with extensive experience. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships and growing businesses.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Server
Smiley Thai & Sushi
04.2023 - Current
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Sales Associate
APM Siam Company
05.2019 - 06.2020
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Generated new sales leads to achieve and exceed monthly sales goals.
- Created inviting environment for customers by maintaining store organization and cleanliness.
Guest Service Agent
Centara Grand At Central World
10.2018 - 05.2019
- Collected room deposits, fees, and payments.
- Assisted guests with check-ins, account inquiries and any additional services needed.
- Responded to incoming guests, telephone calls and email inquiries with efficiency and professionalism.
- Recommended hotel services or amenities that guest may find useful.
- Communicated problems regarding guest rooms to housekeeping services and maintenance personnel.
- Took reservations over phone and through email, recording guest information in computer system and verifying details.
- Inputted daily occupancy, room rate and revenue into property management system for updated recordkeeping and accounting.
Beauty Advisor
King Power International
08.2013 - 03.2017
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Maintained counter and display areas for cleanliness and organization.
- Developed in-depth product knowledge and kept up to date with latest trends in beauty to avail of resources and apply best practices.
- Trained new staff in product knowledge and customer service protocols.
- Stocked merchandise, clearly labeling items, and arranging according to categories.
- Listened to customer needs and desires to identify and recommend optimal products.
Brand Ambassador
King Power International
07.2011 - 07.2013
- Engaged, educated, and befriended customers to deliver amazing shopping experience.
- Showed understanding of customer's personal style and preferences when offering product advice.
- Maintained clean, organized and professional work environment.
- Worked with team to achieve sales goals for products.
- Maintained knowledge of current promotions and product features.
- Established and maintained positive relationships with customers.
Education
Bachelor of Arts - Business And Chinese Language
Mae Fah Luang University
Chiang Rai, Thailand 06.2010
Skills
- Order Accuracy
- To-Go Order Preparation
- Billing and Payment Processing
- Customer Service
- Product and Service Sales
- Retail Store Operations
- Store Opening and Closing
- POS System Operations
- Guest Service and Assistance
- Staff Assignments
- Customer Consultations
- Store Displays
- Staff Training
Certification
Certificate of Attendance in recognition of the participation in "Selective Retail Academy Service Excellence Training" by L'Oreal Travel Retail Asia Pacific.
Languages
Chinese (Mandarin)
Limited Working
Thai
Native or Bilingual
Timeline
Server
Smiley Thai & Sushi
04.2023 - Current
Sales Associate
APM Siam Company
05.2019 - 06.2020
Guest Service Agent
Centara Grand At Central World
10.2018 - 05.2019
Beauty Advisor
King Power International
08.2013 - 03.2017
Brand Ambassador
King Power International
07.2011 - 07.2013
Bachelor of Arts - Business And Chinese Language
Mae Fah Luang University
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