Accomplished hospitality professional with expertise in expert mixology and problem-solving, honed at Kelcher Entertainment Group. Successfully trained teams, developed innovative cocktail menus, and enhanced customer satisfaction. Proven track record in boosting sales and maintaining high standards of hygiene and sanitation. Recognized for reliability and attention to detail, driving repeat business and client loyalty.
Overview
2026
2026
years of professional experience
1
1
Certification
Work History
Bartender Trainer
Texas Live
06.2023 - Current
Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
Boosted overall efficiency at the bar by implementing best practices in workflow organization, time management, and multitasking strategies.
Enhanced customer experience by addressing complaints promptly, offering personalized recommendations, and maintaining a high level of professionalism throughout interactions.
Banquet Bartender
River Ranch Stockyards
02.2018 - Current
Prepared for events by setting up bar, stocking supplies, and arranging tables.
Responded to guest questions and requests with friendly and knowledgeable service.
Contributed to successful events by setting up mobile bars in various locations according to event specifications.
Set up glassware, liquor, and other necessary supplies for special events.
Collaborated with banquet staff to ensure seamless event execution, resulting in increased client satisfaction and repeat business.
Adhered to state laws regarding alcoholic beverage services and customer regulations.
Ensured proper glassware was used for each cocktail type, demonstrating attention to detail that elevated guest experience levels.
Set and reset tables to support serving staff.
Server
Flips Patio Grill
08.2020 - 09.2022
Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Served food and beverages promptly with focused attention to customer needs.
Worked with POS system to place orders, manage bills, and handle complimentary items.
Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Managing Bartender
Kelcher Entertainment Group
2010 - 2020
Established rapport with clientele through attentive listening skills and genuine engagement in conversations.
Managed inventory and ordering supplies, resulting in minimized waste and optimized stock levels.
Trained new bartenders on mixology techniques, customer service standards, and company policies to ensure consistent quality across the team.
Maximized profitability by implementing cost-effective strategies for purchasing and waste reduction.
Addressed customer concerns promptly and professionally, leading to enhanced patron loyalty and repeat business.
Implemented efficient scheduling practices for staff members, ensuring optimal coverage during peak hours while minimizing labor costs.
Developed innovative cocktail menus that attracted new patrons and increased overall sales.
Managed cash handling procedures, maintaining accuracy and accountability throughout daily operations.
FOH Manager
Texas Land and Cattle
2007 - 2010
Improved customer satisfaction by implementing efficient front-of-house operations and staff management techniques.
Handled customer complaints effectively, resolving issues promptly to maintain brand reputation and garner positive reviews.
Enhanced communication between FOH staff members by holding daily pre-shift meetings updating on changes in menus or promotions.
Elevated team performance with regular training sessions, addressing areas of improvement and promoting best practices.
Promoted upselling strategies among servers, leading to higher average check values per transaction.
Maintained a safe, secure, and sanitary work environment for all employees and guests by adhering to established guidelines and protocols.
Increased repeat business by creating personalized interactions with guests and recognizing loyal customers'' preferences.