Nathan Ackels
Summary
Seasoned Service Manager bringing [Number] years of [Industry] experience. Proficient in business practices, standards of operation and customer needs. Empowering leader with passion for developing teams with focus on exceptional service delivery and customer retention.
Overview
11
11
years of professional experience
1
1
Certification
Work History
District Support Technician
Georgetown District Schools
10.2013 - 05.2014
- Maintained computer labs for two campuses
- Maintain Network servers and network applications
- Provided help desk support for all technical systems
- Ran audio and networking cables throughout the district
- Troubleshot and diagnosed problems to accurately resolve wide range of technical issues.
- Configured hardware, devices, and software to set up work stations for staff and students.
Customer Support
Milacron
01.2013 - 01.2016
- Maintained high standards of customer service in fast-paced environment
- Communicated clearly and was a positive influence to coworkers and management
- Mastered point-of-service computer system for excel and access order taking
Assembler/ Technical Engineer
Kroger R&D
01.2016 - 01.2017
- Assembled EDGE enclosures
- Repaired EDGE enclosures
- Managed and maintained Inventory
Team Lead / Field Engineer
Kroger R&D
01.2017 - 01.2018
- Managed the assembly team for EDGE enclosures
- Managed the repair team for EDGE enclosures
- Managed the install team for the EDGE enclosures
- Managed and maintained Inventory
- Trained new team members by relaying information on company procedures and safety requirements.
- Adjusted equipment to meet different productivity levels.
Commercialization Supply Chain Analyst
Sunrise Technology
01.2018 - 01.2019
- Managed a full-size warehouse of materials and personnel
- Shipped products domestically and international
- Maintained and setup TSN documents and SOWs with 3rd party vendors
Service Manager
Foster Special Instruments
10.2019 - Current
- Resolved customer complaints in professional and timely manner.
- Developed and maintained positive relationships with customers to build rapport and trust.
- Monitored service staff performance and provided feedback for improvement.
- Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
- Responded to customer inquiries quickly and professionally to increase satisfaction.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
Education
Associate of Arts - Information Technology
Southern State Community College
Hillsboro, OH03.2018
Computer Science
Southern State College
2016
Career Technical Education Completion Certificate - Information Technology
Southern Hills Career and Technical Center
2014
Western Brown High School
2012
Skills
- Proficient in Microsoft Office products
- Knowledgeable using and installing OS to desktop level software
- Rebuilding and repairing technical devices
- Relationship Building
- Estimating and Quoting
- Lab setup, physical network equipment installation
- Inventory Management
- Team leadership skills
- Technical writing experience
Accomplishments
- Certifications:
- Computer Services Certification
- Breath Alcohol Technician (Service and Repair)
- Breath Alcohol TechnicianTrainer
- Breath Alcohol Technician
Affiliations
Information Technology Lab President Business Professionals of America member Student Government Member Principals Award Rising Star Award
Certification
BAT Technician
BAT Trainer
BAT Service and repair
CAOHC Council [for] Accreditation in Occupational Hearing Conservation
Timeline
Service Manager
Foster Special Instruments
10.2019 - Current
Commercialization Supply Chain Analyst
Sunrise Technology
01.2018 - 01.2019
Team Lead / Field Engineer
Kroger R&D
01.2017 - 01.2018
Assembler/ Technical Engineer
Kroger R&D
01.2016 - 01.2017
District Support Technician
Georgetown District Schools
10.2013 - 05.2014
Customer Support
Milacron
01.2013 - 01.2016
Associate of Arts - Information Technology
Southern State Community College
Computer Science
Southern State College
Career Technical Education Completion Certificate - Information Technology
Southern Hills Career and Technical Center
Western Brown High School
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