Nathan Adamson

As an L1 Ambassador, it's my role to fulfill the workload in various processes throughout the warehouse while maintaining, practicing, and coaching other associates on the highest standards of quality, productivity and consistency in our standard work. This can include 1 on 1 training/coaching while other sessions could be a training group of associates just onboarding with the team. It's within my role to be engaged with my trainees in a forward progressive style of partnership while making sure they're following along with all procedures and safety awareness guides in all the different process paths we educate in, while also creating a fun, welcoming and inclusive environment for all associates participating in the process class.

As a L1 Associate, I was tasked with working closely with my trainer and leadership team to make sure I knew how to properly labor the process paths I was being elected to train on. Demonstrating correct and safe procedures while working with equipment, either motorized or stationary, and ensuring self awareness for my own personal health and hydration and that of my fellow associates. The tasks and behaviors I performed on a daily basis are as follows but not limited to:

• Prepared orders for shipment by picking, packing, and labeling merchandise.
• Worked safely around moving machinery.
• Collaborated with team members to achieve daily targets and complete tasks efficiently.
• Performed inventory control, such as counting, and stocking merchandise.
• Partnering with leadership to prevent customer orders from dwelling in with in our site and expediting them to achieve customer expectations and expected delivery schedules.

• Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
• Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
• Trained and mentored new employees to maximize team performance.
• Improved overall team performance by effectively delegating tasks and providing clear instructions.
• Kept employees operating productively and working on tasks to meet business and customer needs.
• Supervised employees and oversaw quality compliance with company standards for food and services.
• Promoted a positive work environment through open communication and constructive feedback.
• Worked closely with team members to schedule breaks and shifts to meet state regulations.
• Coached crew members to optimize performance and motivate toward more efficient work.

Accomplishments during my tenure:

• Multiple recognition incentives for sales percentage increases while having low service times that directly impact our customer satisfaction percentage rating.
• Partnered with a management team that received the traveling silver cup (Owner Operator Incentive) with a 6 consecutive month streak. This objective was achieved by completing a majority of 17 categories out of 13 stores within our Licensee's chain. These categories include Sales increase %, Service Times Averages, Customer Service survey response, employee retention, average drive thru and front counter service times and many more.
• Received strong recognition and bonus incentives for promoting a healthy percentage of building sales through transactions (Suggestive selling products to customers already ordering who might not be aware of other products or services offered at specific locations).
• Trained multiple entry crew into current management positions.