Nathan Addy
Hilton Head Island,SC
Summary
I am an experienced public speaker, performer, and outdoor adventure tour guide with a background in family oriented tourism and recreation. My understanding of the recreation industry has led me to excel in the development of employee training materials and programs, as well as the development of recreation facilities and activities to meet the desires and expectations of groups of all ages. I am led by a core belief that physical and mental recreation is a benefit to everyone, regardless of age, background, or ability, and I work hard to make sure that these programs are accessible to the widest possible audience.
Overview
13
13
years of professional experience
Work History
General Manager
Hilton Head Escape Room
Hilton Head Island, SC
03.2023 - 11.2025
- Oversaw all aspects of business as general manager
- Developed a team and facility program that consistently delivered 5 star reviews in a competitive tourism market
- Automated aspects of our booking process leading to an increase in revenue per customer as well as a simultaneous decrease in labor costs
Store Manager
Spirit Halloween LLC
New York City, NY
08.2019 - 11.2022
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
- Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
- Resolved customer problems by investigating issues, answering questions and building rapport.
- Oversaw between $750k-$1M in sales during the 8 week season
- Had the lowest level of shrink in NYC for the 2022 season
Assistant Manager
Bronx Zoo (Rides and Parking Dept.)
Bronx, NY
04.2017 - 08.2021
- Managed personnel scheduling, facilitating adequate coverage to meet demand.
- Developed training, assessment and performance monitoring programs to coach and mentor employees for Treetop Adventure Zipline and Climb Course
- Consulted on updating training programs for Rides department of the Bronx Zoo including the Zoo Shuttle, Monorail, and Carousel
- Assisted in the yearly assembly and staff management for Holiday Lights
Assistant Manager
Zipline Hilton Head
Hilton Head Island, South Carolina
04.2013 - 12.2016
- Managed staff and facility during daily operations
- Led 2 hour interpretive nature tours with family groups of up to 10
- Developed the training manual for the Aerial Adventure course
- Assisted in training new employees
- Responsible for maintenance of zipline and aerial adventure course
- Coordinated with management, industry experts, and local and state regulators to ensure best practices for client safety were consistently followed
- Tracked building and industry regulations to ensure facility compliance
Assistant Manager
Dominos's Pizza
Hilton Head Island, South Carolina
07.2012 - 03.2013
- Key holder position responsible for opening and closing the store
- Managed staff and inventory to achieve labor and material cost goals
Education
Bachelor of Science - Marine Biology
University of South Carolina - Columbia
Columbia, SC12.2006
Skills
- Family Oriented Recreation and Adventure Management
- Team Development and Coaching
- Developing Training Material and Programs
- Public Speaking
- Natural Interpretation and Outdoor Recreation Experience
- Safety Regulation Enforcement and Compliance
Timeline
General Manager
Hilton Head Escape Room
03.2023 - 11.2025
Store Manager
Spirit Halloween LLC
08.2019 - 11.2022
Assistant Manager
Bronx Zoo (Rides and Parking Dept.)
04.2017 - 08.2021
Assistant Manager
Zipline Hilton Head
04.2013 - 12.2016
Assistant Manager
Dominos's Pizza
07.2012 - 03.2013
Bachelor of Science - Marine Biology
University of South Carolina - Columbia