Summary
Overview
Work History
Education
Skills
Timeline
Generic

NATHAN ALVES

Stoughton

Summary

Strategic and results-driven professional with a proven track record of elevating operational standards to enhance team and business performance. Expertise in communicating clear work expectations and aligning company vision to set and achieve measurable goals in demanding and complex environments. Seasoned leader adept at inspiring diverse teams while capitalizing on emerging opportunities to strengthen business profile, reputation, and influence. Committed to fostering an inclusive culture of excellence that drives sustainable growth and innovation.

Overview

2026
2026
years of professional experience

Work History

Home Custom Services Manager

Best Buy
11.2003 - Current
  • Implemented strategic plans to achieve organizational goals and drive growth initiatives.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
  • Conducted regular performance evaluations for staff members, offering constructive feedback and facilitating professional development opportunities.
  • Fostered culture of continuous improvement, encouraging staff to suggest and implement process enhancements.

Home Custom Services Project Manager

Best Buy
  • Committed to delivering excellent customer service while working in a fast-paced environment.
  • Provided efficient and courteous service to customers at all times.
  • Managed and coordinated multiple projects while ensuring timely completion.
  • Demonstrated ability to manage multiple tasks while remaining adaptable and flexible.
  • Collaborated with departmental leaders to establish organizational goals, strategic plans and objectives.
  • Responded quickly to meet customer needs and resolve problems.

Magnolia Design Center Sales Manager

Best Buy
  • Developed sales team through motivation, counseling and product knowledge education.
  • Resolved customer complaints regarding sales and service.
  • Managed sales team to consistently achieve growth and hit sales targets.
  • Traveled for in-person meetings with customers and partners, developing key relationships.
  • Applied different approaches to changing work demands and to meet sales challenges.
  • Held daily check-ins with team members to set objectives and monitor progress.
  • Managed customer accounts and customer relationships.

Assistant Store Manager Sales

Best Buy
  • Coached employees on customer service and selling techniques.
  • Helped set team performance standards to reach company objectives.
  • Utilized data to identify sales opportunities and maximize profits.
  • Communicated expectations, policy changes, new initiatives, and product knowledge to employees.
  • Assisted in recruiting process, hiring and retaining top talent.

Assistant Store Manager Services

Best Buy
  • Led and directed team members on effective methods, operations and procedures.
  • Addressed and resolved client or customer inquiries to foster superior standards of service.
  • Developed existing team into high productivity, results-oriented unit through creative initiatives.
  • Assessed customer service staff performance and provided feedback.
  • Cultivated rapport with clients to build loyalty.

Assistant Store Manager Operations

Best Buy
  • Assisted with training staff on all internal operational functions.
  • Created work schedules to maintain top-quality customer service and lower labor costs.
  • Provided performance feedback and coaching to employees.
  • Taught loss prevention practices and policies to minimize shrink.
  • Managed all customer inquiries and complaints in a professional and timely manner.
  • Maintained organized store environment for customer and employee health and safety.
  • Updated records related to sales, customer feedback, and inventory.

Education

No Degree - Education

University of Wisconsin-Eau Claire
Eau Claire, WI

High School Diploma - undefined

La Follette High School
Madison, Wisconsin
06.1998

Skills

  • Leadership and team building
  • Change Leadership
  • Training and coaching
  • Relationship building
  • Strategic Planning
  • Employee development
  • Tactics and Execution
  • Performance analysis
  • Best Practice Implementation
  • Complex Problem-Solving

Timeline

Home Custom Services Manager

Best Buy
11.2003 - Current

Assistant Store Manager Sales

Best Buy

Assistant Store Manager Services

Best Buy

Assistant Store Manager Operations

Best Buy

High School Diploma - undefined

La Follette High School

Home Custom Services Project Manager

Best Buy

Magnolia Design Center Sales Manager

Best Buy

No Degree - Education

University of Wisconsin-Eau Claire

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