Nathan Alvey
Indianapolis,IN
Summary
Team Manager (Leader) with 25 years of experience hiring, developing, and leading teams to accomplish challenging objectives in a fast-paced and customer focused environment. Proven ability to identify crucial objectives, partner with other leaders, and engage a team to exceed expectations. Innovator and change agent capable of creating and rapidly implementing novel solutions. Customer Experience Prioritization/Diplomacy Change Leadership High–Performance Teams Team Training People Development Leadership Development Business Solutions Process Improvement Profit and Loss Management Performance Management.
Overview
24
24
years of professional experience
Work History
Service Supervisor
Cintas
Indianapolis, Indiana
10.2014 - Current
- Assigned, trained and managed service staff to ensure quality customer service.
- Conducted weekly meetings with team members to discuss goals and objectives.
- Supervised team of 10 employees and delegated duties and responsibilities to each member.
- Monitored daily performance of team members to ensure compliance with company standards.
Connectivity Sales Manager/Customer Experience Manager
01.2006 - 01.2014
- Led a team of up to 40 associates to drive $50,000,000 in sales
- Identified customer service liability and implemented customer focused solution improving survey results by over 20% and driving sales up over 10%
- Planned and led team to execute critical sales approach during busiest season achieving top 30% performance in company
- Built and developed team and individuals resulting in three direct reports promoted to management in 2013.
BEST BUY
, New Jersey
01.2000 - 01.2014
Home Theater Supervisor
01.2000 - 01.2006
- Led a team of 20 associates driving sales of up to $20,000,000 in highly technology driven concept
- Accepted new “turn around” challenge building, relationships with employees, communicating vision and objectives, implementing company platform and process, turning-over targeted 20% of staff, training team, recognizing performance, and engaging team members to achieve >10% comp sales increase and dramatically improve customer experience
- Selected as District Specialty Coach for Home Theater based on team performance and sales achievement
- Recognized with District Sales Award for top sales performance in the district.
Education
High School Diploma -
Northwest High School
Indianapolis, IN05-1998
Harvard Leadership Program courses -
Some College (No Degree) - Business Administration
IUPUI
Indianapolis, INSkills
- Recruiting and hiring
- Service-driven sales
- Staff management
- Issue and conflict managment
- Supervision & leadership
- Reliable & trustworthy
- Performance improvements
- Employee development
- Team building and motivation
Timeline
Service Supervisor
Cintas
10.2014 - Current
Connectivity Sales Manager/Customer Experience Manager
01.2006 - 01.2014
BEST BUY
01.2000 - 01.2014
Home Theater Supervisor
01.2000 - 01.2006
High School Diploma -
Northwest High School
Harvard Leadership Program courses -
Some College (No Degree) - Business Administration
IUPUI
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