Nathan Anderson
Malvern,PA
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
21
21
years of professional experience
Work History
Service Manager
Howden USA Company
07.2020 - Current
- Sales and service Territory consisted of North America including Mexico and Canada
- Manage field service personnel
- Quote service work ( parts, labor, subcontracting)
- Collaborate with multiple departments(sales, service, engineering) to support customers
- Work with Howden sales dept along with Howden sale rep companies
- Provide customer with field service quote
- Scheduling field team
- Perform in person site walk downs of customer sites to accurately provide customer with service quotes.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Established team priorities, maintained schedules and monitored performance.
- Increased overall revenue by upselling additional services and products during routine maintenance visits.
- Analyzed service reports to identify areas of improvement.
- Increased repeat business by fostering strong client relationships through personalized service and frequent follow-ups to ensure satisfaction.
North American Service Manager
Howden Compress Inc.
10.2012 - 07.2020
- Sales and service Territory consisted of North America including Mexico and Canada
- Manage service department
- Quote service work ( parts, labor, subcontracting, scheduling)
- Responsible for Overseeing / training staff in compressor rebuild shop
- Perform alterations to compressor to meet customer specifications
- Generate detailed reports of compressor failure
- Work with service techs and customer to resolve technical issues over the phone
- Attend Industry trade shows, direct customer sales
- Trouble shoot industrial refrigeration systems, petrochemical, cryogenic natural gas plants, Co2, and many other gas compression systems.
Service Coordinator
Cimco Refrigeration
11.2011 - 10.2012
- Responsible for all administrative functions of the New England Region this includes: all scheduling of service techs, coordination of parts acquisition and delivery, job quotes, invoicing, receiving of payment for services
- Oversee and manage customer service agreements
- Follow up with customers on recommended repairs and customer satisfaction
- Coordinate projects ranging from $2,000 to $300,000
- Liaison between New England Region customers and Cimco home office
- Responsible for oversight of service tech location and work
- Coordination with other Cimco regions to provide technical and man power support when required
- Responsible for payroll including weekly review of all timesheets and reimbursement request.
- Assisted in developing marketing materials and promotional campaigns to attract new clients and expand the company''s reach within the industry.
- Oversaw the scheduling and dispatching of technicians, maximizing efficiency and minimizing delays in service delivery.
- Developed and implemented training programs for service personnel to improve individual capabilities and enhance team performance.
- Established and maintained service schedules for several projects to help plan organize workload.
- Prepared reports on service performance metrics and key indicators for management review.
- Streamlined service coordination processes for improved team productivity and response times.
- Generated reports detailing findings and recommendations.
- Developed and maintained database of service providers and vendors for easy and quick access to list of qualified providers for different jobs.
- Assessed customer needs and developed solutions to meet needs.
Field Service Technician
East Rock INC.
04.2011 - 11.2011
- 24 hour emergency on-call service
- Trouble shoot, diagnosis and repair of hydraulic electrical and mechanical systems of track crawler drills
- Repair and restoration of industrial air compressors
- Proficient in use of Micrometers (outside and inside), Depth micrometer (Digital and Analog)
- Proficient in use of Metal lathe, Mig Welder, surface grinder, balancing machine
- Inventory management and procurement including establishment of relationships with select vendors in order to secure priority delivery and service.
- Followed established procedures for inspection of belts, drives and motors, performing needed maintenance.
- Managed maintenance activities, supervised staff, and inspected equipment.
- Tended to machines, troubleshot malfunctions and completed basic repairs to keep equipment fully functional and well-maintained.
- Improved equipment uptime by conducting regular preventive maintenance and timely repairs.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Reviewed technical documentation to complete equipment maintenance and repair.
- Diagnosed and repaired problems with electrical and mechanical systems.
- Inspected, evaluated and calibrated electrical and mechanical systems and components.
- Discussed and recommended service options with customers and explained costs involved.
Compressor Rebuild Specialist
The Stellar Group
09.2006 - 04.2011
- Repair and restoration of industrial air compressors/refrigeration services
- Disassemble, assess, and inspect ammonia and natural gas compressors that include Howden, Mycom, Kobelco, Frick, Dunham Bush
- I have a proven track record in the successful breaking down of compressors, identifying problem areas, correcting these deficiencies and rebuilding
- Proficient in the use of Micrometers (outside and inside), Depth micrometer (Digital and Analog)
- Proficient in the use of Metal lathe, Mig Welder, surface grinder, balancing machine
- Inventory management and procurement including establishment of relationships with select vendors in order to secure priority delivery and service.
Assistant Manager
FASTENAL
10.2005 - 09.2006
- Sales
- Recruitment of new accounts
- Stock/ inventory control
- Basic Bookkeeping
- Daily interaction with customers and potential clients
- Daily e-mail correspondence.
Inside Sales Warehouse Manager
A.K.R. Associates
11.2004 - 09.2005
- Intense customer contact and sales
- Providing quotes to customers by cross-referencing job specifications with product lines
- Sole responsibility for ordering represented manufacturer’s products.
Inside Sales Warehouse Manager
Specification Sales Agency, Inc.
10.2002 - 11.2004
- Intense customer contact and direct contact with various manufacturers, architects and engineers to sell company product lines
- Providing quotes to customers by cross-referencing job specifications with product lines
- Sole responsibility for ordering represented manufacturer’s products.
Education
Certificate in Medical Billing And Coding
Drexel University
Philadelphia, PA05.2018
Skills
- Windows 365
- SQO Quoting System
- Service Scheduling
- Task Delegation
- Lead Generation
- Service Quality Management
- CRM
- UPS Shipping Program
- SAP
- Sage50 ( Peachtree )
- Microsoft Enterprise AX
- Business Development
- Service and Parts Teams Management
Timeline
Service Manager
Howden USA Company
07.2020 - Current
North American Service Manager
Howden Compress Inc.
10.2012 - 07.2020
Service Coordinator
Cimco Refrigeration
11.2011 - 10.2012
Field Service Technician
East Rock INC.
04.2011 - 11.2011
Compressor Rebuild Specialist
The Stellar Group
09.2006 - 04.2011
Assistant Manager
FASTENAL
10.2005 - 09.2006
Inside Sales Warehouse Manager
A.K.R. Associates
11.2004 - 09.2005
Inside Sales Warehouse Manager
Specification Sales Agency, Inc.
10.2002 - 11.2004
Certificate in Medical Billing And Coding
Drexel University
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