Nathan Anye Asanji

• Sales & Marketing.

I Identified and develop new business opportunities through prospecting, networking, and client referrals.

Conducted needs assessments to identify client insurance needs and recommend appropriate coverage options.

I Prepared and present insurance proposals to prospective clients.

Build and maintain strong relationships with clients to ensure long-term customer loyalty.

Conducted market research and identify new business opportunities in the Bamenda region.

• Policy Servicing.

Assist clients with claims filing and follow up on claim settlements.

Provide ongoing policy reviews and make recommendations for coverage adjustments as needed.

• Compliance.

Ensure compliance with all relevant insurance regulations and company policies.

Maintain accurate and up-to-date client records.

Participate in professional development activities to stay current on industry best practices and regulations.

Accomplishments.

Achieved sales targets: Consistently met or exceeded sales targets and revenue goals.

Expanded client base: Successfully identified and acquired new clients in the Bamenda region.

Improved customer retention: Increased customer retention rates through excellent customer service and proactive policy reviews.

Resolved client claims efficiently: Handled client claims promptly and effectively, ensuring client satisfaction.

Enhanced company reputation: Built a positive reputation for Zenith Insurance in the Bamenda community through exceptional customer service and professionalism.

• Warehouse Operations:

Inventory Management.

Stock Control. Conducted regular inventory checks to ensure accurate stock levels and identify any discrepancies.

Warehousing Operations. Supporting warehouse activities such as loading and unloading trucks, organizing stock, and maintaining a clean and organized warehouse environment.

Order Fulfillment. Assisting in the picking and packing of orders for shipment to customers or retail stores.

• Quality Control.

Incoming Goods Inspection. Inspecting incoming shipments of equipment for any defects, damages, or discrepancies.

Quality Assurance Checks. Performing quality checks on finished products before they are shipped to customers.

Identifying and Reporting Defects. Identifying and reporting any quality issues to relevant personnel.

Assisted with Quality Control Procedures. Supporting the implementation and maintenance of quality control procedures and standards.

• Logistics Support.

Shipment Preparation. Assisted in the preparation of shipments for delivery, including labeling, packaging, and documentation.

Shipping Coordination. Coordinating with transportation companies for the timely and efficient delivery of equipment.

Tracking Shipments Monitoring the movement of shipments from the warehouse to the customer.

Logistics Data Entry. Entering shipment data into the company Observing and learning from experienced warehouse and logistics professionals.

Participating in training sessions on warehouse safety, inventory management, and quality control procedures.

* Developing an understanding of the telecommunications industry and the role of logistics in the supply chain.

* Learning about the company's products and services.

• Managed budget implementations, employee reviews, training, schedules and contract negotiations.
• Designed modern employee recognition program which boosted productivity and improved morale.

Implemented operational strategies and effectively built customer and employee loyalty.

• Overall Operations Management.

Overseeing all aspects of daily operations, including staff scheduling, inventory management, and customer service.

Ensuring the smooth and efficient running of all front-of-house and back-of-house operations.

Maintaining high standards of cleanliness, hygiene, and safety throughout the establishment.

• Financial Management.

Managing the budget, controlling costs, and maximizing profitability.

Facilitated the payment of staff of which the minimum wage

150,000XAF per staff and the highest of 800,000XAF. Enhanced operational efficiency and productivity by managing budgets, accounts and costs.

Monitoring sales performance and identifying areas for improvement.

Preparing financial reports and analyzing key performance indicators (KPIs).

• Staff Management.

Hiring, training, and supervising staff, including barbers, waitstaff, and kitchen staff.

Conducting performance reviews and providing feedback to employees.

Addressing staff concerns and resolving any conflicts.

• Customer Service.

Ensuring excellent customer service by interacting with customers, addressing their needs, and resolving any complaints.

Building and maintaining strong relationships with regular customers.

Creating a welcoming and positive atmosphere for customers.

• Marketing & Sales.

Developing and implementing marketing strategies to attract new customers and retain existing ones.

Promoting special offers, events, and loyalty programs.

Maintaining the establishment's online presence through social media and other digital channels.

• Inventory Management.

Managing inventory levels of food, beverages, and other supplies.

Placing orders for supplies and ensuring timely delivery.

Minimizing waste and controlling inventory costs.

• Compliance.

Ensuring compliance with all relevant regulations, including health and safety regulations, licensing requirements, and liquor laws.

• Accomplishments.

Increased revenue. Successfully increased revenue through improved sales, new customer acquisition, and effective marketing strategies.

• Improved customer satisfaction. Implemented initiatives to enhance customer service, resulting in increased customer loyalty and positive reviews.
• Enhanced operational efficiency. Streamlined operational processes, reduced costs, and improved staff productivity.
• Built a strong team. Successfully recruited, trained, and motivated a high-performing team of employees.
• Developed and implemented new revenue streams. Introduced new services or products, such as VIP packages, event catering, or delivery services.
• Improved profitability. Increased profitability by optimizing pricing, controlling costs, and improving operational efficiency.

• Transportation Planning & Coordination:

Route Planning. Assisted in the planning and optimization of transportation routes for efficient and cost-effective delivery of goods.

Shipment Scheduling. Took part in the coordinating of the scheduling of trucks for timely pickup and delivery of goods.

Tracking. Monitoring the movement of goods throughout the supply chain using GPS tracking systems like the Nova tracking system.

Fleet and Fuel Management. Assisting in the management and maintenance of the company's fleet of vehicles.

• Inventory Management:

Stock Control. I Assisted in the management of inventory levels at various warehouses and distribution centers.

Warehousing Operations. I Supported warehouse activities such as receiving, storing, and picking goods.

Inventory Reconciliation. I Conducted regular inventory checks and reconciling stock levels with records.

• Customer Service:

Responding to customer inquiries. I personnel took part in Providing information on shipment status, delivery schedules, and other logistics-related issues.

Resolving customer complaints. Assisting in the resolution of customer complaints regarding damaged goods, delayed deliveries, and other service issues.

Building Customer Relationships. Interacting with customers to understand their needs and build strong relationships.

• Data Entry & Reporting:

Entering shipment data. Recording shipment details, tracking information, and other relevant data into the company's logistics software.

Generating reports. Preparing reports on key performance indicators (KPIs) such as on-time delivery rates, fuel consumption, and transportation costs.

Data Analysis. Analyzing logistics data to identify areas for improvement and optimize operations.

• Learning & Development:

Observing and learning from experienced logistics professionals.

Participating in training sessions on logistics software, safety procedures, and industry best practices.

Developing an understanding of the Cameroonian logistics landscape and the challenges faced by the company.

• I assisted supervisor in executing customs clearance procedures, including document review, risk assessments, and customs duty calculations.
• Provided direct support to clients by guiding and ensuring the timely and accurate submission of necessary forms and supporting documents.
• Assisted my supervisor in preparing customs declarations, conducting risk assessments, and calculating import duties and taxes.
• Guided clients through the documentation process, ensuring accurate completion of customs forms and supporting documents.
• I Streamlined the document review process, resulting in a 10% reduction in processing time for client submissions.

• MTA Express is a Franco-Cameroonian company specializing in national and international express transport, import-export, documents and parcels, attentive to its customers in Tremblay-en-France (near Roissy-Charles de Gaulle airport) and Douala-Bonanjo (near the port and the international airport).
• Improved order accuracy, managed pick-and-pack processes for timely delivery to customers.
• Mail Processing & Delivery:

Sorting and Processing Mail. Sorting incoming mail by route, zip code, and sometimes sorting using alphabetical order.

Preparing mail for delivery (e.g., bundling, labeling).

Operating mail processing equipment (e.g., sorting machines, labeling machines).

• Mail Delivery:

Assisting mail carriers with mail delivery routes.

Delivering mail to residential and business addresses.

Picking up outgoing mail from business customers.

• Package Handling:

Sorting and processing packages of various sizes.

Loading and unloading packages from delivery vehicles.

Assisting with package delivery and pickup.

• Customer Service:

Answering customer inquiries: Providing information about mail delivery, postage rates, and other mail-related services.

Resolving customer complaints. Addressing issues with mail delivery, lost or damaged mail, and other service problems.

Providing customer support. Assisting customers with mailing procedures and completing mailing forms.

• Maintaining equipment: Keeping mail processing equipment clean and in good working order.

Inventory management: Tracking mail inventory and supplies.

Data entry: Entering data into computer systems (e.g., tracking mail delivery, updating customer records).

• General office duties: Performing tasks such as filing, photocopying, and answering phones.

Learning and Development:

• Observing and learning from experienced mail carriers and supervisors.
• Participating in training sessions on mail handling procedures, safety protocols, and customer service.
• Developing an understanding of the mail delivery process and the company's operations.