Summary
Overview
Work History
Education
Skills
Timeline
Generic

Nathan Arrington

Springfield,,MO

Summary

Experienced with automotive maintenance and customer service, delivering effective communication and problem-solving solutions to enhance customer satisfaction. Utilizes diagnostic tools and technical knowledge to provide accurate service recommendations. Knowledge of coordinating repair schedules and managing customer expectations to ensure efficient service operations.

Knowledgeable with comprehensive background in automotive service advisory roles. Proven ability to streamline service processes and enhance customer satisfaction through effective communication and problem-solving. Consistently demonstrated expertise in diagnosing vehicle issues and coordinating repair schedules efficiently.

Overview

24
24
years of professional experience

Work History

Production Operator

3m
02.2019 - 07.2025
  • Used equipment properly to avoid workplace hazards or injuries.
  • Supported workplace safety through strict adherence to safety protocols and regular inspections of machinery.
  • Set up and adjusted machines for day-to-day operations.
  • Participated in training sessions to enhance skills and knowledge.
  • Improved production efficiency by optimizing machine settings and conducting routine maintenance.
  • Conducted thorough inspections of finished products, ensuring that they met or exceeded all specifications before shipment to customers.

Service Manager

Don Vance Auto Group
01.2015 - 01.2019
  • Resolved customer complaints in professional and timely manner.
  • Met with customers to discuss service needs and offer available solutions.
  • Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
  • Hired, trained and supervised team of service staff members to meet business goals.
  • Analyzed service reports to identify areas of improvement.
  • Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
  • Maintained a safe working environment by enforcing strict safety protocols and providing ongoing staff training on proper equipment use.
  • Coordinated with other departments to maintain streamlined and productive workflow.
  • Coordinated warranty claims processing, advocating on behalf of customers to ensure prompt resolution of covered repairs or replacements.
  • Conducted regular performance evaluations for staff members, offering constructive feedback and facilitating professional development opportunities.
  • Increased overall revenue by upselling additional services and products during routine maintenance visits.

Service Advisor

Central Dodge
02.2001 - 01.2015
  • Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
  • Maintained high customer satisfaction standards to meet or exceed targets.
  • Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
  • Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.
  • Conducted thorough vehicle inspections to identify needed maintenance or repairs, recommending appropriate services to customers.
  • Coordinated effectively with technicians and management staff, ensuring seamless communication throughout the entire service process.
  • Maintained detailed records of services performed, ensuring accuracy in billing and warranty claims processing.
  • Assisted in training new Service Advisors, sharing best practices for effective communication and problem-solving skills.
  • Collaborated with parts department to expedite necessary repairs, minimizing downtime for customers'' vehicles.
  • Supported overall team success by assisting coworkers with complex customer inquiries and providing backup during peak periods.

Education

General Studies

Lebanon High School
Lebanon, MO
05-1998

Skills

  • Positive attitude
  • Team leadership
  • Multitasking and organization
  • Problem-solving
  • Customer service
  • Critical thinking
  • Reliable and responsible
  • Time management
  • Conflict resolution
  • Goal oriented
  • Documentation and reporting

Timeline

Production Operator

3m
02.2019 - 07.2025

Service Manager

Don Vance Auto Group
01.2015 - 01.2019

Service Advisor

Central Dodge
02.2001 - 01.2015

General Studies

Lebanon High School

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Nathan Arrington