Nathan Arsenault
Dothan,AL
Summary
Skilled Service Technician with a proven track record at Comfort Systems USA, showcasing exceptional troubleshooting and customer service abilities. Expert in installation, repair, and preventive maintenance, I elevate customer satisfaction through efficient problem resolution. Adaptable and detail-oriented, I excel in high-pressure environments, ensuring safety and quality standards are surpassed.
Overview
4
4
years of professional experience
Work History
Service Technician
Comfort Systems USA
03.2024 - Current
- Explained diagnostic findings to customers and outlined repair or service options.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Inspected equipment to diagnose operational issues.
- Adhered to safety protocols and policies to reduce workplace hazards.
- Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
- Effectively communicated technical information to non-technical clients, ensuring proper understanding and utilization of equipment features.
- Commercial Plumbing Only
- Consistently met project deadlines under pressure situations while maintaining high-quality workmanship standards.
- Maintained detailed records of service calls, enabling better tracking of recurring issues and proactive solutions implementation.
- Responded to problems reported by customers by troubleshooting and resolving hardware and software issues.
- Responded to customer inquiries quickly and professionally to increase satisfaction.
- Increased customer satisfaction by providing timely and efficient service for various technical issues.
Service Technician
Caldwell & Sons Plumbing and Drain
01.2021 - 03.2024
- Explained diagnostic findings to customers and outlined repair or service options.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Inspected equipment to diagnose operational issues.
- Adhered to safety protocols and policies to reduce workplace hazards.
- Residential only Plumbing
- Consistently met project deadlines under pressure situations while maintaining high-quality workmanship standards.
- Increased customer satisfaction by providing timely and efficient service for various technical issues.
- Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
- Maintained detailed records of service calls, enabling better tracking of recurring issues and proactive solutions implementation.
Education
High School Diploma -
Dale County High School
Midland City, AL05-2020
Skills
- Installation and repair
- Attention to detail
- Preventive Maintenance
- Customer service
- Work with minimal supervision
- Valid Driver's license
- Punctual and reliable
- Troubleshooting skills
- Power tool proficiency
- Problem and issue resolution
- Flexible and adaptable
- OSHA requirements, I have an OSHA 10 card
Timeline
Service Technician
Comfort Systems USA
03.2024 - Current
Service Technician
Caldwell & Sons Plumbing and Drain
01.2021 - 03.2024
High School Diploma -
Dale County High School
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