Nathan Ash
Ann Arbor,MI
Summary
Outgoing Volunteer providing experience helping non-profit organization with daily tasks and needs. Friendly and helpful when assisting employees and visitors requesting services. Driven by cause to work diligently to accomplish measurable impact.
Overview
5
5
years of professional experience
Work History
Volunteer
The Live Like Lou Foundation
09.2022 - Current
- Spread awareness of ALS and fundraise for research by volunteering in community events in Ann Arbor
- Volunteered in12th Annual Box Car Derby, building box-cars for children to race in, helping children decorate box cars, setting up and cleaning event
Service Experience Representative
Nordstrom
05.2023 - 08.2023
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Investigated and resolved customer inquiries and complaints quickly.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Met customer call guidelines for service levels, handle time and productivity.
- Educated customers about billing, payment processing and support policies and procedures.
Service Experience Representative
Nordstrom
05.2023 - 08.2023
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Investigated and resolved customer inquiries and complaints quickly.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Takeout Attendant
Pacific Catch Restaurant
01.2020 - 06.2022
- Work multiple roles, contributing to whole restaurant teamwork and take-out orders, 20 to 30 hours per week
- Streamlined several steps in food prep operations to improve expeditors' efficiency by more than 25%, and improve accuracy by more than 100%
- Learn to manage time, resolve problems quickly, and serve difficult customers to encourage repeat business
- Train all incoming employees to support multiple take-out roles
- Contributed to organizing and cleaning service area, kitchen, and backroom.
Host
The Red Zone Podcast
09.2020 - 06.2022
- With a friend, created podcast to interview athletes, three per episode, on the ongoing effects of COVID-19 on their respective sports
- Schedule meetings, traveling to individual homes and meeting before/after practices and games, to coordinating interviews with students of all sports
- For Journalism training, compile special presentations from several podcast recordings to teach peers about professional podcasting structure, and encourage peers to create their own subject podcasts, totaling 14 new podcasts over two years.
Volunteer
Surfrider
08.2019 - 06.2022
- Recruit and work with classmates to clean beaches on monthly organizational events during school, and meet independently during summer months with San Francisco groups
- Learn up-to-date research on health of oceans and possible solutions to water problems.
Assistant Coach
Marin Rowing Association Middle School Camp
09.2018 - 03.2020
- Selected to supervise 8 to 16 rowers in the water, ages 11-14, in practice sessions
- Taught beginning rowing techniques, advanced stroke efficiency, and racing lessons to campers
- Planned lessons, two hours each, for two sessions a day, year-long, during most weekends to prepare rowers for pre-tryouts for invitational camp
- Passed California Boating License test to skipper coaching boat.
Education
Bachelor of Arts - Economics
University of Michigan
Ann Arbor, MI04.2026
High School Diploma -
Redwood High School
Larkspur, CA06.2022
Skills
- Creative and collaborative
- Strong verbal, written and graphic communications using mixed media
- Skilled researcher
- Interested in history, journalism, finance, and problem-solving designs
- Customer Experience
- Retail Knowledge
Additional Information
Financial Investing: Read investment books; learn from parents' investments; interview professionals in the investment field; research interests in the technology sector.
Geopolitical Activity: Participate in marches BlackLivesMatter.
American Red Cross: Certified in Adult First Aid, Adult and Child CPR.
Timeline
Service Experience Representative
Nordstrom
05.2023 - 08.2023
Service Experience Representative
Nordstrom
05.2023 - 08.2023
Volunteer
The Live Like Lou Foundation
09.2022 - Current
Host
The Red Zone Podcast
09.2020 - 06.2022
Takeout Attendant
Pacific Catch Restaurant
01.2020 - 06.2022
Volunteer
Surfrider
08.2019 - 06.2022
Assistant Coach
Marin Rowing Association Middle School Camp
09.2018 - 03.2020
Bachelor of Arts - Economics
University of Michigan
High School Diploma -
Redwood High School
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