Summary
Overview
Work History
Skills
Accomplishments
Timeline

Nathan Ashby

Seattle,WA

Summary

Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.


Experience in technical sales, consulting, and sales engineering. Adept at problem-solving and critical thinking, with a focus on finding innovative solutions to complex technical problems. Acting as bridge between customer and technology, advocating for client success throughout customer lifecycle.

Overview

12
12
years of professional experience

Work History

Technical Account Manager

Esper
02.2022 - Current
  • Built long-term trusted technical relationships, managing stakeholder expectations through full customer life cycle for highest ARR clients.
  • Pre-sales engineer in initial engagements. Gathering requirements, asking pointed technical questions to ensure that our product was a good customer fit, creating SoW and bringing prospect through to deal close on defined timeline with clear PoC
  • Participated in product innovation by identifying and representing customer needs internally through feature development
  • Identified and proposed upsell and renewal opportunities then clearly communicated value proposition which in turn increased ARR contract value by $5MM+
  • Validate, investigate, and bring to resolution complex software issues related to interaction between the multifaced Android ecosystem and disparate hardware vendors for IoT, edge, commercial and consumer devices.
  • Work with engineering and other stakeholders on customer identified bugs and other issues through resolution. This process includes code analysis, user story and bug ticketing, QA and integration tests.
  • Assist Senior Director of Technical Account Management by being daily resource for fellow Technical Account Managers related to technical Android questions, product knowledge, troubleshooting and tough customer interactions.
  • Lead weekly training/Q&A session for the TAM team and created a forum of knowledge transfer and team trust

Business Development Specialist - Inbound Lead

Esper
07.2021 - 02.2022
  • Owned all of Inbound pipeline and established all processes and frameworks from scratch
  • Expanded untapped business ARR by connecting with prospects, understanding their business needs, solving any hurdles before transferring to Accounts Executives for quick close.
  • 98% meeting held and 92% close rate which contributed to $2MM increase in untapped ARR during 2021/2022.
  • Exceeded target individual average revenue goals.

Business Development Specialist - Outbound

Esper
02.2021 - 08.2021
  • Initiated outbound movement at Esper as one of two SDR's hired for series A startup in Dev Op's MDM focusing on IoT, Edge, commercial and consumer devices.
  • Absorbed complex technical cloud based non standard SaaS device management platform and Android ecosystem in short period of time.
  • Implemented processes, defined ICP's, create and refine targeted messaging which in part created the initial US outbound pipeline.
  • Networked, prospected, cold reach out to generate net new pipeline.
  • Exceeded targets of 50 calls per day and created $4MM of new pipeline.

QA Analyst Lead

Facebook
01.2019 - 03.2020
  • Lead QA analyst for British language localization on Facebook's Portal and Oculus systems.
  • Collaborated with onsite language specialists and distributed team members to ensure maximum coverage of any system bugs or language issues for smooth execution of launch of Portal in United Kingdom.
  • Created and revised complex test sets for daily in-house testing of Facebook assistant technology on variety of Facebook owned platforms.
  • Collaborated with PMs and stakeholders to present bugs and release blockers that threaten successful launch timelines and product quality.
  • Used out of the box methodologies to identify inconsistencies, language errors, edge cases and localization issues with fledgling assistant technology that could cause harm to the Facebook brand.

Scrum Master

ShopElf
02.2018 - 01.2019
  • Contract role to drive business growth and streamline process improvement for startup attempting to get first round series A funding.
  • Thoroughly assessed business needs and implemented Kanban/Scrum solution to resolve identified impediments then acted as Scrum master with an interim Product owner to increase efficiency of output in tight nit organization.
  • Set up Jira systems and trained staff on maximizing its usage to ensure successful sprint cycles.
  • Mentored staff on using Agile to effectively approach projects with a different mindset that sped up output but maintained quality of work.
  • Developed and introduced IT strategies to improve operational efficiency.
  • Managed product backlog and supported Scrum framework for monthly sprint releases.

Project Management & Agile Consultant

Helios Consulting
01.2015 - 01.2019
  • IT and business consulting in a wide array of high risk & fast-paced projects where creative solutions are required to resolve complex business issues and produce clear and definable results for business owners.

Head of IT

Smaaash, Mall Of America
12.2016 - 11.2017
  • Part of executive opening management team that stood up first international operation for Smaaash, Mall of America.
  • Managed all IT projects inside a 40,000 Sq Ft indoor gaming arena, which included architecting and leading teams to support restaurant systems, state of-the-art indoor 2 tier electric Go Kart track, and an array of virtual reality games.
  • Successfully implemented effective large-scale process and infrastructure in environment where little to none existed, whilst under strict time constraints with hard opening date for Christmas holiday season.
  • Successfully lead implementation of complex PoS and payment system getting PCI compliant Transarmor system in place within 3 weeks.
  • After successful grand opening, integrated and led Agile practices to deliver quantifiable results, creating clear line of communication between USA and India to help diminish productivity issues due to significant difference in time zones and communication barriers
  • Managed team of 10 Technicians who ran day-to-day operations.
  • Implemented all back end & forward-facing solutions for all departments including, but not limited to Salesforce CRM, Jira, Aloha POS, IT Infrastructure, crowd control ticket system, Culinary KMS system, large-scale managed Cable TV and audio system

Executive Chef

Multiple
01.2014 - 12.2016
  • Leader in restaurant openings and back of house operations of four successful restaurants within the Twin Cities.
  • Delivered on-the-fly solutions in high-pressure environments, interfaced directly with upper management and owners to ensure a smooth daily, profitable business was run.
  • Crafted from scratch menus based around principles of quality, cross utilization, and profitable margins with carefully calculated food costing.
  • Decreased operating costs on average of ~12%-15% by implementing inventory management programs with cross-functionality into payroll, invoicing, ordering, P&L, and budgets.
  • Hired and trained staff from all backgrounds with importance of nurturing team culture and building trust within a high-stress and competitive work environment with the outcome of putting out high quality food made with care, precision and consistency.

General Manager

Brovado Media
09.2011 - 12.2014
  • Built loyal account base and long-term business relationships
  • Negotiated budgets and organized events for clients with general cost $500k+ whilst managing budget implementations and contract details.
  • Developed and rolled out new policies for staff
  • Provided photography and videography expertise on a per-project basis.
  • Managed photo studio operations
  • Implemented business strategies, increasing revenue and effectively targeting new markets.
  • Trained and guided team members to maintain high productivity and performance metrics.

Skills

  • Stakeholder Relationship Management
  • Technical Project Management
  • Problem Identification
  • Solution Oriented Outcomes
  • Requirements Specifications
  • Customer Relationship Management
  • Quick Learner
  • JSON, Python, CSS, HTML

Accomplishments

  • Q4 2022 - Andi Award for Largest deal close
  • Q2 2022- Andi Award for Customer Obsession
  • Q3 2021 - GTM Award for Inbound Excellence ( Creating new revenue where none existed)


Timeline

Technical Account Manager - Esper
02.2022 - Current
Business Development Specialist - Inbound Lead - Esper
07.2021 - 02.2022
Business Development Specialist - Outbound - Esper
02.2021 - 08.2021
QA Analyst Lead - Facebook
01.2019 - 03.2020
Scrum Master - ShopElf
02.2018 - 01.2019
Head of IT - Smaaash, Mall Of America
12.2016 - 11.2017
Project Management & Agile Consultant - Helios Consulting
01.2015 - 01.2019
Executive Chef - Multiple
01.2014 - 12.2016
General Manager - Brovado Media
09.2011 - 12.2014
Nathan Ashby