Nathan Aspenson
La Crosse
Summary
Accomplished Information Systems Administrator with expertise in IT infrastructure planning and system troubleshooting at Gundersen Health System. Proven track record in enhancing customer satisfaction and optimizing server performance. Skilled in virtualization technologies and cross-functional team collaboration, driving successful project outcomes. Adept at managing change and fostering vendor relationships to support organizational goals.
Overview
11
11
years of professional experience
Work History
Information Systems Administrator 2
Gundersen Health System
03.2023 - 07.2025
- Administered quality customer service to in-house staff and satisfied concerns.
- Was part of the team who was responsible for setting up and owning our Citrix environment.
- Used Citrix Provisioning to update the ongoing vDisk for end users to utilize, including creating a new one quarterly.
- Worked as an Epic Systems Administrator for the organization on the client side.
- Maintened a range of servers related to various applications as well as Citrix and Epic servers.
- I was the member of the team who was responsible for updating the certs on servers for which we were responsible.
Information Systems Administrator 1
Gundersen Health System
09.2021 - 03.2023
- Administered quality customer service to in-house staff and satisfied concerns.
- Was part of the team who was responsible for setting up and owning our Citrix environment.
- Used Citrix Provisioning to update the ongoing vDisk for end users to utilize, including creating a new one quarterly.
- Worked as an Epic Systems Administrator for the organization on the client side.
- Maintened a range of servers related to various applications as well as Citrix and Epic servers.
- I was the member of the team who was responsible for updating the certs on servers for which we were responsible.
Technical Support Specialist 2
Gundersen Health System
04.2016 - 09.2021
- Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Explained technical information in clear terms to promote better understanding for non-technical users.
- Provided high-level technical support by resolving inquiries by phone, e-mail and web consistent with department and team service levels and goals.
- Documented support interactions for future reference.
- Used ticketing systems to manage and process support actions and requests.
- Installed, configured and maintained computer systems and network connections.
- Configured hardware, devices, and software to set up work stations for employees.
Technical Support Specialist 1
Gundersen Health System
06.2015 - 04.2016
- Recorded and maintained relevant notes for each client and work order.
- Walked individuals through basic troubleshooting tasks.
- Managed high levels of call flow and responded to technical support needs.
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Diagnosed and troubleshot hardware, software and network issues.
- Researched and identified solutions to technical problems.
- Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
- Used ticketing systems to manage and process support actions and requests.
- Provided high-level technical support by resolving inquiries by phone, e-mail and web consistent with department and team service levels and goals.
- Explained technical information in clear terms to promote better understanding for non-technical users.
Help Desk Technician 1
Agnesian HealthCare
06.2014 - 05.2015
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Analyzed issues to identify troubleshooting methods needed for quick remediation.
- Created user accounts and assigned permissions.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Documented support interactions for future reference.
- Managed high levels of call flow and responded to technical support needs.
- Used ticketing systems to manage and process support actions and requests.
Education
Associate of Science - Computer Network Administration
Western Technical College
La Crosse05-2014
Skills
- Software installation and configuration
- IT infrastructure planning
- Capacity planning
- User access control
- System troubleshooting
- Virtualization technologies (VMWare, vSphere)
- Cross-functional team collaboration
- Change management processes
- Vendor relationship management
- Technical support services
- Incident response management
- Experience with Kanban and Agile practices
Timeline
Information Systems Administrator 2
Gundersen Health System
03.2023 - 07.2025
Information Systems Administrator 1
Gundersen Health System
09.2021 - 03.2023
Technical Support Specialist 2
Gundersen Health System
04.2016 - 09.2021
Technical Support Specialist 1
Gundersen Health System
06.2015 - 04.2016
Help Desk Technician 1
Agnesian HealthCare
06.2014 - 05.2015
Associate of Science - Computer Network Administration
Western Technical College