Summary
Overview
Work History
Skills
Timeline
Generic

Nathan Asselin

Dallas,TX

Summary

Dynamic leader with over 5 years of diverse management experience. Reliable problem solver with unique skillset and training from seasonal/travelling management opportunities. Demonstrates strong adaptability with analytical, communication, and teamwork skills. Proven ability to quickly excel in new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.

Overview

7
7
years of professional experience

Work History

Broista

Dutch Bros
08.2024 - Current
  • Leverage extensive experience in customer service and management to embody and promote Dutch Bros' culture, seamlessly integrating core values and procedures into daily operations.
  • Deliver exceptional customer service by engaging each guest, crafting memorable experiences that reflect Dutch’s commitment to speed, quality, and service.
  • Educate customers on menu items and specials, offering tailored recommendations that align with their preferences and enhance their experience.
  • Foster genuine connections with regular customers, transforming them into valued members of our community and culture.
  • Champion Dutch Bros’ vibrant company culture through relationship-building, teamwork, and a positive, collaborative environment.
  • Demonstrate reliability and a strong work ethic by consistently arriving on time and proactively supporting team members.
  • Exhibit creativity and resourcefulness by engaging with both employees and regulars, uncovering new insights and meaningful interactions each shift.
  • Quickly adapt to new environments and workplace policies, contributing to a dynamic and responsive team atmosphere.
  • Assist in daily operations, ensuring efficiency and productivity through effective collaboration with all team members.
  • Provide valuable insights to support team leaders and management, contributing to streamlined processes and overall success.
    Committed to enhancing team productivity and driving the collective success of the organization.

Semi-Remote Board Member & Office Manager

J&M Plastics Inc.
04.2020 - Current
  • Managed financial operations for a company with $4 million in annual revenue, including preparing financial taxes, reports and maintaining budgets.
  • Maintained board binder containing governing documents, policies and written consents.
  • Conducted general board correspondence and kept records of all correspondence.
  • Signed official documents and board minutes.
  • Worked alongside senior management and board to initiate new projects and assist in various processes.
  • Used QuickBooks to produce monthly invoices, reports, and other deliverables.
  • Streamlined operations and prioritized tasks, allowing senior staff to increase productivity.
  • Reconciled monthly statements, invoices and expense accounts, keeping records accurate, and current.
  • Oversaw day-to-day management of 40-50 employees, while handling payroll, inventory management, and safety protocols.
  • Processed accounts receivable/payable and facilitated efficient logistical operations, shipping over 350,000 lbs of goods per week.
  • Created detailed safety programs, ensured OSHA compliance, and supported human resources functions like hiring and training.

Guest Recreation Department Manager

Yosemite Hospitality, LLC.
03.2022 - 02.2023
  • Generated over $1.5 million in revenue during the peak Summer season and maintained labor costs below 20% for high-cost operations.
  • Launched new rafting and stables operations within 32 days of hire, despite no prior manuals or guidance.
  • Managed 8 revenue centers, overseeing daily operations and ensuring exceptional service to thousands of guests.
  • Built and coached a team of over 50 associates across multiple locations, leading to outstanding safety scores and operational success.
  • Drafted and submitted formal operations proposals and guidelines to the NPS that expanded services and ensured sustainability.
  • Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
  • Leveraged data and analytics to make informed decisions and drive business improvements.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Established team priorities, maintained deadlines and monitored performance.
  • Effectively managed payroll and scheduling systems utilizing mainly Kronos softwares.
  • Improved staffing during busy periods by creating employee schedules based on forecasting and use of historical data.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.

Cafe Manager

Xanterra Travel Collection
02.2020 - 10.2020
  • Successfully reopened and managed daily café operations post-COVID, ensuring a safe, compliant, and efficient service environment.
  • Managed daily café operations, achieving $40,000+ in daily revenue while maintaining a safe and clean work environment.
  • Trained and led a team of 20 employees, ensuring compliance with food safety standards and achieving perfect health inspection scores.
  • Developed inventory management and cash handling procedures, optimizing profit margins and minimizing waste.
  • Strengthened team cohesion in a high-turnover, seasonal environment through team-building exercises and employee development.
  • Kept cafe in full compliance with health code standards and achieved consistent scores above 95.
  • Managed display products effectively to achieve consistent sales with minimal waste.
  • Handled business administration functions such as scheduling, inventory, ordering, payroll, cash handling, and prompt deescalation tactics when necessary.
  • Filled in for absent employees in any position in cafe, keeping operations efficient even when short-handed.
  • Trained cafe employees to consistently exceed customers' expectations and provide superior service.

Shift Supervisor

Starbucks
03.2018 - 04.2019
  • Led daily store operations, including opening and closing procedures, cash handling, and inventory management to ensure smooth and efficient service.
  • Supervised and motivated a team of baristas, ensuring adherence to Starbucks’ standards for quality, speed, and customer service.
  • Delivered exceptional customer service by resolving issues, addressing concerns, and maintaining a welcoming and positive store environment.
  • Managed staff scheduling and shift planning to meet operational needs, balancing labor costs with store performance targets.
  • Trained new team members on company procedures, drink preparation, and customer service, ensuring a consistently high level of service.
  • Monitored product inventory levels, placing timely orders to avoid shortages, and managed stock rotation to minimize waste.
  • Ensured compliance with health, safety, and cleanliness standards, achieving consistently high marks during internal and external audits.
  • Played a key role in driving sales by promoting seasonal promotions and fostering a positive, community-oriented atmosphere for customers and staff alike.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.

Skills

  • 5 years of experience various Operations Management
  • Skilled in budgeting, forecasting, and business analysis
  • Proficient in Microsoft Suite (59 WPM), Kronos Payroll/Scheduling, POS software, Smartsheet, Clarity, Adobe Suite, AutoCAD
  • Compliance, safety, and risk management expertise
  • Superb training and development tactics for assigned team/employees

Timeline

Broista

Dutch Bros
08.2024 - Current

Guest Recreation Department Manager

Yosemite Hospitality, LLC.
03.2022 - 02.2023

Semi-Remote Board Member & Office Manager

J&M Plastics Inc.
04.2020 - Current

Cafe Manager

Xanterra Travel Collection
02.2020 - 10.2020

Shift Supervisor

Starbucks
03.2018 - 04.2019

Similar Profiles

CREATE PROFILE
Nathan Asselin