Nathan Bach
Tampa
Summary
Results-driven Customer Success Manager with a proven track record in driving renewals, cross-sell, and upsell opportunities, combined with a deep understanding of sales processes and metrics. Experienced in building strong customer relationships, collaborating with teams, and leveraging data to meet and exceed targets. Skilled in coaching, communication, and problem-solving, with a passion for leading teams to achieve sales excellence
Overview
3
3
years of professional experience
Work History
Customer Success Manager
ReliaQuest
07.2024 - Current
- Increase renewal rates through proactive customer engagement, relationship-building, and value realization strategies, ensuring client retention and long-term partnerships
- Meet and exceed cross-sell and upsell targets, generating additional revenue by identifying growth opportunities and aligning solutions with customer needs
- Collaborate closely with sales and product teams to tailor customer strategies, enhancing product adoption and driving incremental revenue through value-added offerings
- Lead customer success initiatives, delivering regular business reviews and strategic guidance to key stakeholders, improving customer satisfaction (CSAT) scores
Commercial Account Executive
Dun & Bradstreet
12.2022 - 06.2024
- Managed existing partnerships while identifying cross-sell, upsell, and net new business opportunities
- Served as a trusted advisor, helping clients optimize their businesses across Sales & Marketing, Financial & Vendor Risk, and Master Data Management functions
- Managed the entire sales cycle, from prospecting to close, carrying a quota of $1.6 million in renewals and net new business
Enterprise Sales Development Representative
Dun & Bradstreet
09.2021 - 11.2022
- Engaged decision-makers to uncover needs, expand awareness, and identify new opportunities
- Supported the Strategic Team by expanding and nurturing D&B's largest relationships
- One of the top-performing SDRs, generating $3.2M in the pipeline during tenure
- Elected as Team Lead to act as a liaison between SDR leadership and team members, ensuring alignment and optimizing communication and performance
Education
Bachelor of Science - Business Administration
Florida State University
Tallahassee, FLSkills
- Leadership
- Coaching
- Account Management
- New Client Acquisition
- Time Management
- Cold Outreach
- Forecasting
- Salesforce
- Outreachio
- Sales Navigator
- Power BI
- Microsoft Product Suite
Timeline
Customer Success Manager
ReliaQuest
07.2024 - Current
Commercial Account Executive
Dun & Bradstreet
12.2022 - 06.2024
Enterprise Sales Development Representative
Dun & Bradstreet
09.2021 - 11.2022
Bachelor of Science - Business Administration
Florida State University
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