Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

NATHAN BAIRD

San Tan Valley,AZ

Summary

Acquire a director position, implementing my operational and managerial experience, and my excellent customer service skills. Restaurant management professional skilled in streamlining operations and elevating dining experiences. Known for driving team collaboration and fostering results-driven environment. Reliable and adaptable, consistently meeting evolving business needs. Expertise in staff training, customer service, and operational efficiency.

Overview

18
18
years of professional experience
1
1
Certification

Work History

Restaurant Leader

Raising Cane's
06.2021 - Current
  • Manage daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
  • Carefully interview, select, train, and supervise crew.
  • Meet, greet, and encourage feedback from customers and use feedback to implement positive changes within restaurant.
  • Reconcile cash and credit card transactions to maintain accurate records.
  • Correctly calculate inventory and order appropriate supplies.
  • Promote positive atmosphere and go above and beyond to guarantee each customer receives exceptional food and service.
  • Optimize labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
  • Promote a positive work environment with proactive conflict resolution strategies and team-building activities.
  • Conduct performance evaluations for Crew Members, identifying areas of improvement while recognizing outstanding achievements as well.
  • Reduce staff turnover rate with effective leadership, open communication, and Crew development opportunities.
  • Developed and promoted multiple Crew to Management opportunities as well as Restaurant Managers into higher managerial roles.
  • Successfully opened a new restaurant and was able to get it to a normalized position in a short amount of time.
  • Achieved Training Restaurant status within the first 6 months of opening.

Assistant General Manager

Red Robin
03.2018 - 06.2021
  • -2018 Manager Of The Quarter
  • -2013 team member of the year
  • -certified team leader and trainer
  • -experience in multiple managerial roles including mid manager, kitchen manager (salaried manager)
  • -opened multiple new locations as a trainer and as a kitchen manager
  • Roles included effectively implementing guest recovery, open and closing restaurant, overseeing team and assisting where needed to ensure overall restaurant success and positive guest experience, cash handing (balancing drawers, safe and change orders), completing line checks to ensure health and safety requirements were met, as well as placing orders and maintaining a balanced inventory

Kitchen Leader

Zoe’s Kitchen
07.2017 - 03.2018
  • Roles include open and closing restaurant, ordering of inventory, maintaining a balanced inventory and food cost, responsible for ensuring health and safety standards are met, ensure proper food quality and presentation, and creating effective schedules

Kitchen Manager

Red Robin
02.2007 - 07.2017
  • -2018 Manager Of The Quarter
  • -2013 team member of the year
  • -certified team leader and trainer
  • -experience in multiple managerial roles including mid manager, kitchen manager (salaried manager)
  • -opened multiple new locations as a trainer and as a kitchen manager
  • Roles included effectively implementing guest recovery, open and closing restaurant, overseeing team and assisting where needed to ensure overall restaurant success and positive guest experience, cash handing (balancing drawers, safe and change orders), completing line checks to ensure health and safety requirements were met, as well as placing orders and maintaining a balanced inventory

Education

High School Diploma -

Red Mountain High School
01.2009

Skills

  • Team management
  • Inventory control and record keeping
  • Customer engagement
  • Crew management
  • Point of sale (POS) system operation
  • Passion for customer satisfaction
  • Shift management
  • Adaptable
  • Conflict resolution techniques
  • Problem-solving
  • Team leadership
  • Coaching and mentoring

Certification

  • ServSafe Food Protection Manager Certification - National Restaurant Association.

Timeline

Restaurant Leader

Raising Cane's
06.2021 - Current

Assistant General Manager

Red Robin
03.2018 - 06.2021

Kitchen Leader

Zoe’s Kitchen
07.2017 - 03.2018

Kitchen Manager

Red Robin
02.2007 - 07.2017

High School Diploma -

Red Mountain High School

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NATHAN BAIRD