Summary
Overview
Work History
Education
Skills
Education and Training
Timeline
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Nathan Baker

Fuquay-Varina,NC

Summary

Results-driven Team player focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.

Overview

5
5
years of professional experience

Work History

Tire Shop Supervisor

Costco
09.2023 - 09.2024
  • Collaborated with other supervisors to develop best practices for optimal shop performance.
  • Increased customer satisfaction by implementing efficient tire installation procedures and maintaining a clean work environment.
  • Assisted in recruitment efforts by interviewing potential candidates and making recommendations for hiring decisions based on qualifications and fit within the team dynamic.
  • Promoted sales growth by offering additional products and services based on individual customer needs.

FE Supervisor

Costco
03.2023 - 09.2023
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
  • Identified operational inefficiencies and implemented corrective measures to increase effectiveness.
  • Improved customer satisfaction with prompt and courteous resolution of inquiries and complaints.

Cashier Assistant

Costco
08.2022 - 03.2023
  • Met customer needs through polite, friendly and attentive service.
  • Maintained a clean and safe workspace, ensuring proper sanitation protocols were followed.
  • Demonstrated flexibility by working various shifts including weekends, holidays or evenings when required.
  • Answered questions about store policies and addressed customer concerns.

Guest Advocate

Target
10.2020 - 08.2022
  • Promoted high level of guest satisfaction through genuine, enthusiastic and friendly interactions.
  • Provided administrative support to coworkers, taking on additional tasks during high-volume periods.
  • Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges in order to provide speedy and accurate service to each customer.
  • Trained employees on additional job positions to maintain coverage of roles.
  • Assumed responsibilities of team lead during supervisor's absence.
  • Collaborated with Team leads to compile standardized policy to maintain a healthy and efficient work environment.

Team Member

Krispy Kreme
11.2019 - 10.2020
  • Maintained excellent levels of workplace cleanliness around equipment to enhance safety and productivity.
  • Worked hard to learn required tasks quickly to maximize performance.
  • Looked for ways to go above and beyond job requirements.
  • Assisted newly hired team members by explaining company procedures and safety requirements.

Education

Associate of Arts -

Wake Technical Community College
Raleigh, NC
05-2024

High School Diploma -

Baker Home School
05.2022

BBA -

Liberty University
Lynchburg, VA
05-2026

Skills

  • Negotiation and Conflict Resolution
  • Customer Service
  • Teamwork and Collaboration
  • Brand Management
  • Time Management
  • Staff Development
  • Stress tolerance
  • Product sales

Education and Training

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Timeline

Tire Shop Supervisor

Costco
09.2023 - 09.2024

FE Supervisor

Costco
03.2023 - 09.2023

Cashier Assistant

Costco
08.2022 - 03.2023

Guest Advocate

Target
10.2020 - 08.2022

Team Member

Krispy Kreme
11.2019 - 10.2020

High School Diploma -

Baker Home School

Associate of Arts -

Wake Technical Community College

BBA -

Liberty University

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