Nathan Balgobin
Edina,MN
Summary
Accomplished Assistant Manager with in-depth experience consistently rising through ranks. Well-versed in sales, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service. Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.
Overview
5
5
years of professional experience
Work History
Service Advisor
Bobby & Steve's Autoworld
8100 Flying Cloud Drive Eden Prairie MN
03.2024 - Current
- Enhanced customer satisfaction by providing timely and accurate service recommendations.
- Streamlined appointment scheduling for improved efficiency and increased daily appointments.
- Reduced wait times with efficient coordination of service tasks among technicians.
- Increased repeat business, establishing rapport and trust with customers through attentive listening and clear communication.
- Ensured high-quality service delivery by closely monitoring work progress and promptly addressing any issues or concerns.
- Collaborated with parts department to expedite necessary repairs, minimizing downtime for customers'' vehicles.
- Maintained detailed records of services performed, ensuring accuracy in billing and warranty claims processing.
- Conducted thorough vehicle inspections to identify needed maintenance or repairs, recommending appropriate services to customers.
- Provided exceptional customer service, resolving complaints diplomatically and efficiently.
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Achieved high customer ratings by consistently exceeding expectations in all aspects of service advising.
- Assisted in training new Service Advisors, sharing best practices for effective communication and problem-solving skills.
- Contributed to team goals by proactively identifying opportunities for process improvements within the service department.
- Promoted additional services based on individual customer needs, increasing overall revenue without compromising integrity or trustworthiness.
- Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
- Coordinated effectively with technicians and management staff, ensuring seamless communication throughout the entire service process.
- Developed customized preventative maintenance plans for clients based on their specific needs, contributing to long-lasting client relationships.
- Examined service history and provided initial inspection of vehicle to identify issues.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Handled customer issues with confidence, using complex problem solving to provide effective resolution.
- Interpreted diagnostic results to provide accurate repair recommendations.
Tow Truck Driver
Bobby&Steve's Autoworld
8100 Flying Cloud Drive Eden Prairie MN
09.2023 - 03.2024
- Improved response times by efficiently navigating and utilizing GPS systems during tow truck operations.
- Enhanced customer satisfaction by providing professional and courteous assistance to stranded motorists.
- Reduced accident rates with careful driving and adherence to safety guidelines during towing procedures.
- Increased company revenue, successfully completing a high volume of service calls within designated timeframes.
- Maintained a clean and organized tow truck, ensuring optimal functionality for emergency situations.
- Performed minor roadside repairs for clients, reducing downtime and promoting repeat business opportunities.
- Conducted thorough pre-trip inspections, identifying potential issues before they could impact performance or safety.
- Delivered exceptional customer service in high-stress situations, fostering positive relationships with clients and referral sources.
- Streamlined dispatch communication by accurately updating job status information through the use of mobile applications.
- Adhered to local regulations regarding vehicle weight limits, avoiding costly fines or penalties for noncompliance.
- Ensured accurate billing by collecting payment from customers at the time of service completion when necessary.
- Boosted operational efficiency by conducting regular maintenance checks on all towing equipment, avoiding breakdowns or malfunctions during critical moments.
- Provided reliable transportation for damaged vehicles while minimizing further damage using proper towing techniques.
- Inspected load security and checked for damages.
- Complied with truck driving rules as well as company policies and procedures regarding safe vehicle operations.
- Documented mileage, deliveries, pickups, customer issues and damages.
- Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
- Fastened chains, straps, covers, and binders to secure load during transit.
Assistant Manager
Mister Car Wash
7711 Normandale Road Edina MN
06.2021 - 09.2023
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Streamlined store operations for increased efficiency, implementing new processes and procedures.
- Developed strong working relationships with staff, fostering a positive work environment.
- Increased sales through effective merchandising strategies and targeted promotions.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Conducted employee performance evaluations, providing constructive feedback for growth and development.
- Implemented staff training programs, enhancing product knowledge and improving customer service skills.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Monitored sales trends to adjust pricing strategies accordingly for optimal profitability.
- Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
- Facilitated clear communication between employees and upper management through regular meetings and updates.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various projectstasks.
- Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Mentored team members to enhance professional development and accountability in workplace.
- Developed strategy to increase sales and drive profits.
- Monitored security to protect employees, customers and property.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Set aggressive targets for employees to drive company success and strengthen motivation.
Assistant Manager
Menards
12600 Plaza Dr Eden Prairie
06.2019 - 03.2021
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Streamlined store operations for increased efficiency, implementing new processes and procedures.
- Developed strong working relationships with staff, fostering a positive work environment.
- Increased sales through effective merchandising strategies and targeted promotions.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Monitored sales trends to adjust pricing strategies accordingly for optimal profitability.
Education
High School Diploma -
Richfield Senior High School
06.2023
Skills
- CRM Software
- Quality Control
- Technical Support
- Clerical Support
- Customer Retention
- Documentation And Reporting
- Service Estimates
- Repairs Scheduling
- Strong Work Ethic
- Vehicle maintenance and repair
- Recruiting and interviewing
- Employee Performance Evaluations
Timeline
Service Advisor
Bobby & Steve's Autoworld
03.2024 - Current
Tow Truck Driver
Bobby&Steve's Autoworld
09.2023 - 03.2024
Assistant Manager
Mister Car Wash
06.2021 - 09.2023
Assistant Manager
Menards
06.2019 - 03.2021
High School Diploma -
Richfield Senior High School