Summary
Overview
Work History
Education
Skills
Timeline
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Nathan Balgobin

Edina,MN

Summary

Accomplished Assistant Manager with in-depth experience consistently rising through ranks. Well-versed in sales, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service. Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.

Overview

5
5
years of professional experience

Work History

Service Advisor

Bobby & Steve's Autoworld
03.2024 - Current
  • Enhanced customer satisfaction by providing timely and accurate service recommendations.
  • Streamlined appointment scheduling for improved efficiency and increased daily appointments.
  • Reduced wait times with efficient coordination of service tasks among technicians.
  • Increased repeat business, establishing rapport and trust with customers through attentive listening and clear communication.
  • Ensured high-quality service delivery by closely monitoring work progress and promptly addressing any issues or concerns.
  • Collaborated with parts department to expedite necessary repairs, minimizing downtime for customers'' vehicles.
  • Maintained detailed records of services performed, ensuring accuracy in billing and warranty claims processing.
  • Conducted thorough vehicle inspections to identify needed maintenance or repairs, recommending appropriate services to customers.
  • Provided exceptional customer service, resolving complaints diplomatically and efficiently.
  • Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
  • Achieved high customer ratings by consistently exceeding expectations in all aspects of service advising.
  • Assisted in training new Service Advisors, sharing best practices for effective communication and problem-solving skills.
  • Contributed to team goals by proactively identifying opportunities for process improvements within the service department.
  • Promoted additional services based on individual customer needs, increasing overall revenue without compromising integrity or trustworthiness.
  • Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
  • Coordinated effectively with technicians and management staff, ensuring seamless communication throughout the entire service process.
  • Developed customized preventative maintenance plans for clients based on their specific needs, contributing to long-lasting client relationships.
  • Examined service history and provided initial inspection of vehicle to identify issues.
  • Maintained high customer satisfaction standards to meet or exceed targets.
  • Handled customer issues with confidence, using complex problem solving to provide effective resolution.
  • Interpreted diagnostic results to provide accurate repair recommendations.

Tow Truck Driver

Bobby&Steve's Autoworld
09.2023 - 03.2024
  • Improved response times by efficiently navigating and utilizing GPS systems during tow truck operations.
  • Enhanced customer satisfaction by providing professional and courteous assistance to stranded motorists.
  • Reduced accident rates with careful driving and adherence to safety guidelines during towing procedures.
  • Increased company revenue, successfully completing a high volume of service calls within designated timeframes.
  • Maintained a clean and organized tow truck, ensuring optimal functionality for emergency situations.
  • Performed minor roadside repairs for clients, reducing downtime and promoting repeat business opportunities.
  • Conducted thorough pre-trip inspections, identifying potential issues before they could impact performance or safety.
  • Delivered exceptional customer service in high-stress situations, fostering positive relationships with clients and referral sources.
  • Streamlined dispatch communication by accurately updating job status information through the use of mobile applications.
  • Adhered to local regulations regarding vehicle weight limits, avoiding costly fines or penalties for noncompliance.
  • Ensured accurate billing by collecting payment from customers at the time of service completion when necessary.
  • Boosted operational efficiency by conducting regular maintenance checks on all towing equipment, avoiding breakdowns or malfunctions during critical moments.
  • Provided reliable transportation for damaged vehicles while minimizing further damage using proper towing techniques.
  • Inspected load security and checked for damages.
  • Complied with truck driving rules as well as company policies and procedures regarding safe vehicle operations.
  • Documented mileage, deliveries, pickups, customer issues and damages.
  • Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
  • Fastened chains, straps, covers, and binders to secure load during transit.

Assistant Manager

Mister Car Wash
06.2021 - 09.2023
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Streamlined store operations for increased efficiency, implementing new processes and procedures.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Increased sales through effective merchandising strategies and targeted promotions.
  • Managed inventory levels to minimize stockouts while reducing overhead costs.
  • Conducted employee performance evaluations, providing constructive feedback for growth and development.
  • Implemented staff training programs, enhancing product knowledge and improving customer service skills.
  • Collaborated with the management team to develop strategic plans for business growth and improvement.
  • Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
  • Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
  • Monitored sales trends to adjust pricing strategies accordingly for optimal profitability.
  • Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
  • Facilitated clear communication between employees and upper management through regular meetings and updates.
  • Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
  • Promoted teamwork within the workplace by encouraging collaboration among staff members on various projectstasks.
  • Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Mentored team members to enhance professional development and accountability in workplace.
  • Developed strategy to increase sales and drive profits.
  • Monitored security to protect employees, customers and property.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
  • Set aggressive targets for employees to drive company success and strengthen motivation.

Assistant Manager

Menards
06.2019 - 03.2021
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Streamlined store operations for increased efficiency, implementing new processes and procedures.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Increased sales through effective merchandising strategies and targeted promotions.
  • Collaborated with the management team to develop strategic plans for business growth and improvement.
  • Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
  • Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
  • Monitored sales trends to adjust pricing strategies accordingly for optimal profitability.

Education

High School Diploma -

Richfield Senior High School
06.2023

Skills

  • CRM Software
  • Quality Control
  • Technical Support
  • Clerical Support
  • Customer Retention
  • Documentation And Reporting
  • Service Estimates
  • Repairs Scheduling
  • Strong Work Ethic
  • Vehicle maintenance and repair
  • Recruiting and interviewing
  • Employee Performance Evaluations

Timeline

Service Advisor

Bobby & Steve's Autoworld
03.2024 - Current

Tow Truck Driver

Bobby&Steve's Autoworld
09.2023 - 03.2024

Assistant Manager

Mister Car Wash
06.2021 - 09.2023

Assistant Manager

Menards
06.2019 - 03.2021

High School Diploma -

Richfield Senior High School

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Nathan Balgobin