Nathan Balmer
Myerstown
Summary
I am a skilled Service Technician with a proven track record at Hillyard Inc, adept in mechanical repairs and customer service. Excelling in troubleshooting and preventive maintenance, I significantly enhanced equipment functionality and client retention. My strong problem-solving abilities and effective communication skills ensure performance and customer satisfaction, positioning me as a top performer in the field.
Overview
10
10
years of professional experience
Work History
Service Technician
Hillyard Inc
05.2017 - Current
- Performed routine maintenance, repairs, and troubleshooting on floor scrubbers and other cleaning equipment, ensuring optimal functionality and longevity.
- Conducted detailed inspections of equipment to diagnose mechanical, electrical, and operational issues, providing effective solutions to minimize downtime.
- Effectively communicated technical information to non-technical clients, ensuring proper understanding and utilization of equipment features.
- Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
- Adhered to safety protocols and policies to reduce workplace hazards.
- Consistently among the top technicians in the company.
- Enhanced client retention through exceptional communication skills and a commitment to addressing concerns promptly.
Pipe Fitter /General Laborer
Piedmont Mechanical
03.2016 - 04.2017
- Followed safe work practices, which included fall protection and personal protective equipment.
- Laid out, positioned, aligned and secured parts for welding and bolt-up.
- Measured, marked, cut, bored, fitted and installed various piping or structural components in accordance with blueprints and job specifications using hand and power tools.
Commercial Diver
Diving Services Inc
03.2015 - 02.2016
- Maintained and checked diving equipment for functionality and safety.
- Used a variety of pneumatic tools below the waters surface.
- Used diver helpers, a variety of diving suits both wet and dry and other commercial dive gear properly and safely to aid in successful diving operations.
- Preformed cleaning and dredging in various places and situations.
- Cleaned and inspected potable water tanks.
- Dove lakes, rivers, reservoirs and powerplants to complete underwater construction. Tasks varied.
Education
CDA Technical Institute
Jacksonville, FL02-2015
High School Diploma -
Manheim Central
Manheim, PA06-2011
Skills
- Mechanical Skills – Ability to troubleshoot, repair, and maintain mechanical systems in floor scrubbers
- Electrical Knowledge – Understanding of electrical components and wiring
- Problem-Solving – Strong analytical skills to diagnose and address operational and mechanical issues
- Attention to Detail – Ensuring all components of the equipment are inspected and maintained thoroughly for optimal performance
- Time Management – Ability to efficiently manage time when servicing multiple machines, ensuring minimal downtime
- Knowledge of Cleaning Equipment – Familiarity with different types of commercial floor scrubbers and cleaning machinery
- Preventive Maintenance – Skill in performing routine checks and services to prevent equipment breakdowns
- Customer Service – Strong communication skills to explain repairs, maintenance needs, and operating instructions to clients or users
- Team Collaboration – Ability to work well in teams, whether collaborating with other technicians or training customers
Accomplishments
Tennant Certified Training
Trident Certified Training
7 year recipient of "90% Club" Award for outstanding productivity
Recipient of the "Wrenches to Revenue" Award 4 out of 4 years.
Timeline
Service Technician
Hillyard Inc
05.2017 - Current
Pipe Fitter /General Laborer
Piedmont Mechanical
03.2016 - 04.2017
Commercial Diver
Diving Services Inc
03.2015 - 02.2016
CDA Technical Institute
High School Diploma -
Manheim Central
Similar Profiles
Nancy WaldenNancy Walden
Administrative Assistant at Hillyard IncAdministrative Assistant at Hillyard Inc
Brian WeedBrian Weed
Carpentry Technology Instructor at St Joseph School District, Hillyard TechnicalCarpentry Technology Instructor at St Joseph School District, Hillyard Technical
Jason ResleyJason Resley
Account Executive at Hillyard, IncAccount Executive at Hillyard, Inc
Paige MeckleyPaige Meckley
Assistant Dog Groomer/Kennel Technician at Bernville Pet Spa and ResortAssistant Dog Groomer/Kennel Technician at Bernville Pet Spa and Resort
Candace KeeferCandace Keefer
Billing Specialist at Wellspan HealthBilling Specialist at Wellspan Health