Created accurate manifests detailing shipment contents, quantities, and destinations for efficient transportation operations.
Coordinated with carriers to send manifests and other relevant documentation promptly, ensuring seamless communication and collaboration in the transportation process.
Prepared, reviewed, and processed bills of lading, ensuring all necessary information was accurate and complete, and resolved discrepancies in a timely manner.
Implemented and maintained hourly tracking systems to monitor progress of shipments and trucks, allowing proactive identification and resolution of delays and issues.
Utilized advanced Excel skills for data management, analysis, reporting, and optimizing transportation processes and ensuring precise record-keeping.
Developed and ran scripts in Excel to automate repetitive tasks, enhancing efficiency and accuracy in managing transportation data.
Assisted in successful data software migration, contributing expertise to ensure smooth transition and minimal disruption to transportation operations.
Assisting prospective residents with their decision on a new apartment home at a property of 1,115 units.
Following up on prospect leads for future residents.
Building rapport with current and prospective residents.
Coordinating resident events and promotions for new residents for each season.
Scheduling move-ins and move-outs in accordance with the lease terms.
Scheduling appointments for residents to meet with management regarding any issues.
Assisted in maintaining occupancy of 98.6 %.
Assisted in renewals and subleasing.
Audited payroll for the Assistant General Manager.
Delivery Driver
ADF Logistics, LLC
12.2020 - 05.2021
Loading, transporting, and delivering items to clients or businesses in a safe, timely manner.
Reviewing orders before and after delivery to ensure that orders are complete, the charges are correct, and the customer is satisfied.
Assisting with loading and unloading items from vehicles.
Accepting payments for delivered items.
Providing excellent customer service, answering questions, and handling complaints from clients.
Adhering to assigned routes and following time schedules.
Abiding by all transportation laws and maintaining a safe driving record.
Preparing reports and other documents relating to deliveries.
Customer Service Representative
Sykes, Inc.
01.2020 - 11.2020
Worked for Turbo Tax as a Tax Support Agent.
Documenting interaction.
Represent the Turbo Tax brand and spirit by demonstrating empathy for the customer, empowering and personalizing the experience in a fast paced environment.
Using multiple tools and systems to provide expert guidance and explanations of tax and technical terms to our Nations customers.
Troubleshooting, resolving issues and addressing routine tax support customer’s questions.
Payment Services Representative
Comcast
09.2018 - 10.2019
Multitasking using multiple tools and systems to apply information while using specific knowledge for customer accounts in a variety of situations.
Demonstrating skills in communication and explaining account info including billing statement, products, services, and properly notating customer accounts.
Working in a fast paced environment with abilities to maintain composure in stressful situations and deescalating angry or upset customers while maintaining high efficiency scores.
The ability to achieve sales goals, performance metrics, and S4X set by company standards.
Proud member of the S4X committee.
Server
Tula's Restaurant and Jazz Club
09.2016 - 07.2018
Provide a smooth operation of service within a high volume, fast paced environment.
Knowledge of food, wine, and spirits.
Maintaining a 25+ person section.
Accommodating guests needs, bussing tables, greeting guests, and making reservations.
Server
Tulio Ristorante
06.2015 - 09.2016
Provide a smooth operation of service within a high volume, fast paced, fine dining environment.
Independent during service, bussing tables, bartending, greeting guests, and making reservations.
Knowledge of Italian foods, ingredients, and wines.
Responsible for maintaining a personal bank and ensuring accurate cash handling.
Sidebar Supervisor
Bon Appetit at Seattle University
10.2014 - 06.2015
Provide smooth operation of unit, including safety, facilities, exceptional product quality, personnel supervision and customer service with approximately $10,000 in sales weekly.
Extensive knowledge of coffee and barista techniques, serving Stumptown Coffee.
Ensure cash handling is accurate.
Product ordering and complete inventory unit.
Resolve customer and employee issues per Bon Appetit standards.
Server
Anthony's Homeport
05.2013 - 03.2016
Perform opening and closing duties in a casual fine dining establishment.
High volume of guest within a fast paced environment.
Articulate and sell daily specials, knowledge of wine and spirits.
Banquet server, includes setting up and breaking down banquets.
Client Services Director at Robert Half Japan, Robert Half Management Resources, FMP ConsultingClient Services Director at Robert Half Japan, Robert Half Management Resources, FMP Consulting
Sr Intake Specialist (Return Assignment) at Robert Half (Contract at Illinois Housing Authority-IHDA)Sr Intake Specialist (Return Assignment) at Robert Half (Contract at Illinois Housing Authority-IHDA)
Data Management Coordinator at LSU Health Baton Rouge a Division of Our Lady of the LakeData Management Coordinator at LSU Health Baton Rouge a Division of Our Lady of the Lake